Hospitality Industry Crime Risks: Louisiana Hotels' "Business Centers" Used For "Online Prostitution"; Pictures And Ads Found On Computers

“…Prosecutors say a Houston man who had used a hotel business center to post online ads offering a woman for prostitution faces up to 10 years in prison…”

“… posted online advertisements for sexual services and reportedly kept all the profits his victims made…”

A Houston man has pleaded guilty to transporting a woman for commercial sex, the US Attorney’s Office says. In court, 30-year-old Jerald Bland admitted he transported a woman to Louisiana so she could engage in prostitution.

Bland, aka “Moe Betta”, was arrested following an undercover Houston Police investigation in March 2010. Officers discovered a camera containing pictures of women in sexually provocative poses and Bland flashing money.

Sentencing is scheduled for March 20, 2012. If convicted, Bland faces up to 10 years in prison and a maximum $250,000 fine. Upon release, he also faces a lifetime sentence of supervised release.

Read more: http://www.myfoxhouston.com/dpp/news/local/120103-man-pleads-guilty-in-sex-trafficking-case#ixzz1iUwAekmu

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Hospitality Industry Guest Security Risks: California Hotel Rooms Targeted By Thieves As Guests Leave "Patio Doors Open During Nice Weather"

“…(thieves) targeted first-floor Hotel Zoso rooms with open patio doors and took electronics, money and credit cards that were left out in the open…timing it so all the tourists were going to dinner and leaving their patio sliders open because the weather was nice…”

Most of the desert’s 17,000 hotel and motel rooms are expected to be filled from mid-January to early May as season kicks into high gear, leaving the door open for petty thieves to attack.

A number of people fell victim to a Palm Springs hotel burglary spree from April to November because they made two errors that police want current visitors to avoid.

He said eight of the 14 thefts were in October when temperatures were higher and guests left their doors open.

Visitors may not want to keep doors ajar now because of cooler weather, but simply having more people in town increases the amount of potential burglary targets, officials say.

Kazen suggested travelers lock all doors, hide property and be aware of their surroundings to ensure their safety. “They’re just kind of common sense things,” he said.

But they’re also steps that Howard Bianco learned to follow the hard way about five years ago.

The 48-year-old Indio man stayed at a Best Western Inn near Los Angeles International Airport and left his curtain open as he stepped out for dinner one night.

“Someone looked in, saw my iPod and camera, and, long story short, I found the door bashed in and they were gone,” he said. “Never saw them again.” The experience taught Bianco to be more discreet when staying in hotels. He encourages others to do the same, he said.

 In the case of the Hotel Zoso burglaries, the thefts appeared to be crimes of opportunity where the suspect took items from open rooms he came upon by chance.

After climbing over a front wall, Thompson entered first-floor rooms, flipped security latches in case occupants tried to enter from the hallway and took whatever he found, Kovaleff said.

“Stuff small enough to carry,” the sergeant said. “He was in and out.”

Thompson was arrested Nov. 11 after police set up a sting at the hotel. As two officers hid in the bathroom, the suspect entered a room through an unlocked patio door.

For more:  http://www.mydesert.com/article/20120103/NEWS0801/201030305/Hotel-season-can-also-bring-out-some-burglars?odyssey=tab%7Ctopnews%7Ctext%7CFrontpage

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Hospitality Industry Guest Security Risks: Denver Hotel's "Room Key System" Malfunctions Locking Guests Out Of Rooms For Three Hours

“Shortly after midnight on New Year’s Eve, the hotel experienced a malfunction of the electronic room lock system. Once we became aware of the situation, we contacted the manufacturer of the system who provided technical support…”

Due to the inconvenience, the hotel gave guests refunds for the room.

Guests at the 628-room Denver Tech Center Marriott were locked out of their rooms when the clock struck midnight New Years. A room key malfunction kept guests out of their rooms from midnight until about 3 a.m.

Crowds of people packed into the lobby hoping to get key cards that worked. Others went to sleep in hallways. Hotel guests say it got pretty wild. “It was like a madhouse in there. It was crazy. I thought riots were going to start,” said Kyle Novak.

Denver Police say an officer called for assistance around 12:40 after a large disturbance in the parking lot. There were numerous reports of assaults and property damage.

In response to the incident Jennifer Atkins, the hotel’s general manager released the following statement.

 “We are sorry for the inconvenience this caused and are providing the night’s lodging free of charge to all registered guests. We will continue to work closely with the manufacturer of the lock system to better understand what may have caused the malfunction and will do what we can to prevent a similar malfunction from happening in the future.”

For more:  http://www.kwgn.com/news/kdvr-nye-guests-locked-out-of-denver-marriott-201211,0,7988711.story

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Hospitality Industry Property Risks: Wisconsin Hotel Guests Hospitalized From "Carbon Monoxide Leak" As Swimming Pool Heating System Malfunctions

“…carbon monoxide levels of 800 parts per million were detected in the swimming pool area and 957 parts per million in a mechanical room where a heating system apparently malfunctioned, causing the leak…”

“…Levels of 9 parts per million usually will prompt officials to evacuate a building…”

As many as 16 people at a hotel near Lambeau Field were hospitalized Friday night after becoming ill from an apparent carbon monoxide leak, officials said. Battalion Chief Ed Jarosz of the Green Bay Fire Department said at least two of the victims were children who became ill in the swimming pool area at the Hilton Garden Inn, 1015 Lombardi Ave.

Two children were transported by ambulance, and 14 others were taken to a hospital by private vehicles, Jarosz said.

Children had been playing in the swimming pool area about 45 minutes before they began feeling sick, he said.

For more:  http://www.greenbaypressgazette.com/article/20120101/GPG0101/201010565/Carbon-monoxide-leak-at-Hilton-Garden-Inn-in-Green-Bay-sends-16-to-hospital

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P3 Hospitality Industry Risk Report: "Hotel Cold Weather Checklist" Presented By Risk Manager Joe Fisco Of Petra Risk Solutions (Video)

[youtube=http://www.youtube.com/watch?v=zMr9bfhZ3Z4]

Petra Risk Solutions’ Risk Manager, Joe Fisco, offers a P3 Hospitality Risk Report – ‘Hotel Cold Weather Checklist’. 

P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

 For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Hospitality Industry Property Risks: Texas Hotel "Service Elevator" Malfunctions Resulting In Housekeeper's Fatal Six Story Fall

In Texas, licensed inspectors must check elevators annually. The service elevator at the Crockett Hotel was installed in 1981 and its last annual inspection was in December 2010, according to the most recent records on file with the licensing department. Elevator inspector William McPherson did not note any concerns in his report.

In a 2008 inspection report, McPherson wrote that the service elevator needed a door restrictor — a device that prevents elevator doors opening when an elevator is stuck between floors. It prevents occupants from falling out of the elevator down the shaft, and from being injured if the elevator moves while they try to climb out.

The state’s chief elevator inspector will investigate a fatal incident at the Crockett Hotel, where a housekeeper fell six stories down the shaft of a service elevator Wednesday evening.

Brendel said the elevator was regularly maintained and inspected. He told police that the hotel “had been having problems with the elevators,” but they had been serviced and were working properly, according to a San Antonio police report.

The death stunned Rodriguez’s family, who described her as a warm, kind-hearted woman. She left behind four children, 10 grandchildren, and two great-grandchildren.

Family members say they have not received any explanation from hotel management about the cause of the death. Gloria Rodriguez’s daughter, Sara Ochoa, said the elevator had frozen with an employee inside it a few days ago, and it had gotten stuck in the past.

Lawrence Taylor, chief inspector for the Texas Department of Licensing and Regulation, which oversees elevator safety, was traveling to San Antonio on Thursday to investigate, department spokeswoman Susan Stanford said.

The Occupational Safety and Health Administration, a federal agency that enforces safety standards for workers, also is investigating the incident.

Brendel said he couldn’t remember if the restrictor had been installed. But in a 2009 letter sent to state officials, he wrote that the hotel was planning to install one. More recent inspection reports did not find any problems regarding the door restrictor.

Read more: http://www.mysanantonio.com/news/local_news/article/Cause-unclear-in-death-at-hotel-2431280.php#ixzz1i1f7zxA3

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Hospitality Industry Employee Risks: Texas Hotel Uses Video Cameras To Identify Housekeeper Who Used "Portable Electronic Skimmer" To "Steal Guest Credit Card Numbers"

“…a number of guests who suspected someone had entered their rooms and stolen their credit card information, even though they were still in possession of their credit cards. Charges usually were applied to the credit cards several days after the guests had departed the hotel…”

“…While monitoring the hidden camera’s video feed real-time from the hotel security office, Jose Ramirez observed Margarita Fernandez Abreu remove a small device from her pants pocket and then slide approximately three of the debit cards through the device…”

The Stephen F Austin set up an elaborate ruse to trick a hotel maid into revealing she had stolen the credit and debit card numbers of hotel guests.

 Possible suspects in the case were narrowed down to maid Margarita Abreu, the only employee who had entered the room with an electronic key card. Knowing that, the hotel managers set up a hotel room that appeared to be occupied but wasn’t. A hidden camera was placed in the room that focused on the coffee table and debit cards.

 “Margarita also looked through the purse that was on the table as well. Margarita then concealed the device back in her pocket and continued cleaning the room.” After two detectives viewed the video and identified the object as a “card skimmer” that captured and saved the data. That data could be later downloaded and re-encoded to create “clone” credit cards.

Abreu was arrested on charges of credit card abuse, a state jail felony. Her bail was set at $15,000.

For more:  http://www.kxan.com/dpp/news/crime/video-shows-credit-card-theft

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Hospitality Industry Liability Risks: Hawaii Hotel Is Found "Liable" In "Slip-And-Fall Accident" As State Supreme Court Rules "Known Or Obvious Danger" Defense Not Viable

“…Michele R. Steigman sought to recover damages after suffering a slip-and-fall accident while she was a guest of Outrigger Enterprises’ Ohana Surf Hotel….The case went to trial, and a jury found that Outrigger was not negligent…”

“… in Hawaii, the known or obvious danger defense is no longer viable as a complete bar to an injured plaintiff’s claim in the context of premises liability.”

The Hawaii Supreme Court has ruled the “known or obvious danger” defense is no longer viable under state law as a complete bar to an injured plaintiff’s premises liability claim. Steigman’s appeal to the Intermediate Court of Appeals resulted in an affirmation of the trial court’s final judgment.

Steigman’s attorneys argued that the ruling goes against a comparative negligence law passed by Hawaii’s legislature in 1969 and modified several times.

The statue states: “Contributory negligence shall not bar recovery in any action by any person or the person’s legal representative to recover damages for negligence resulting in death or in injury to person or property, if such negligence was not greater than the negligence of the person or in the case of more than one person, the aggregate negligence of such persons against whom recovery is sought, but any damages allowed shall be diminished in proportion to the amount of negligence attributable to the person for whose injury, damage or death recovery is made.”

Therefore the court ruled the traditional “known and obvious danger defense” conflicts with that statute.

“Steigman contends that the traditional known or obvious danger defense conflicts with the Legislature’s intent behind the comparative negligence statute. We agree,” the court stated in its ruling.

For more:  http://www.insurancejournal.com/news/west/2011/12/27/228806.htm

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Hospitality Industry Legal Risks: New York Hotel Found Guilty Of Fostering A "Hostile Environment" For A Black Employee In Racial Discrimination Lawsuit

“…He was the only black employee in that department, the suit said, and several other mechanics and supervisors frequently used a racial epithet when he was around, apparently in an effort to cause him discomfort…The suit contended the hotel’s management at favored white and Hispanic workers over African-Americans…”

On Friday a jury, after issuing a verdict in Mr. MacMillan’s favor, awarded him $125,000 in compensatory damages and $1 million in punitive damages.

Freddrick MacMillan, who has worked at the hotel in various capacities since 1990, sued in Federal District Court in Manhattan in 2009, saying he had been subjected to a hostile environment.

 Mr. MacMillan, who is African-American, said several co-workers habitually referred to him as “boy” and used a racial epithet, and one of them used a noose to hang a doll with a black face from a bulletin board in a supervisor’s office.

For more:  http://cityroom.blogs.nytimes.com/2011/12/16/millennium-hotel-loses-racial-harassment-suit/

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Hospitality Industry Employee Risks: "Introduction To California's Workers' Compensation System" (Video)

[youtube=http://www.youtube.com/watch?v=2udxkhH24Cc]

Learning the rights of an injured worker under California’s workers’ compensation system. This video follows several workers’ compensation case scenarios and provides basic information and resources for obtaining further assistance and/or information.

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