by Ida |
February 18, 2014 · 8:43 am
“…A total of 20 guests and employees were evaluated by paramedics, resulting in the transport of nine people to the hospital. Â Four employees who worked in the area of the hotelâ€™s laundry room were transported by paramedic unit to the Hyperbaric Chamber at the University of Maryland Shock Trauma Center. Â Five additional patients, four employees and one guest, were transported to local hospitals…”
For the second time in as many months, Anne Arundel County paramedics were alerted to the presence of dangerous levels of carbon monoxide on the scene of a call by carbon monoxide detectors carried on their medical equipment. Â On Sunday February 16thÂ just afterÂ 1:30 p.m., paramedics responded to the Westin Hotel, located at 1110 Old Elkridge Landing Road in North Linthicum to assist an employee who felt faint. Â While assessing and treating the patient, the paramedics were alerted to the possible presence of carbon monoxide by their CO alarm. Â They immediately requested additional assistance to the scene and began to evacuate the patient and others in the area.
Additional responding units checked other areas of the hotel and found excessive levels of carbon monoxide in various locations in the hotel. Â Some levels were in excess of 700 parts per million- levels capable of causing serious injury with just two hours of exposure. Â The seven story hotel was evacuated by firefighters going room to room on each floor to ensure all employees and guests had been evacuated.
For more:Â http://www.eyeonannapolis.net/2014/02/17/carbon-monoxide-leak-at-westin-sends-9-to-hospital/
Filed under Guest Issues, Health, Liability, Maintenance, Management And Ownership, Risk Management, Technology
Tagged as Carbon Monoxide, Guest Safety, Health Hazards, Hotel Employees, Hotel Safety, Hotels, Legal Risks, Liability, Technology
by Ida |
February 14, 2014 · 8:30 am
“…Creator Dr. Ramsey Saffouri is launching the program in South Florida ahead of a worldwide release. Saffouri demonstrated the broad,Â multilingual medical technology, which he said also has wide diagnostic capabilities, at a press conference at the iconic Delano Hotel on Wednesday…”
Some Miami hotels are teaming up with a program to offer out-of-town guests who are feeling under the weather a convenient way to hook up with a doctor.
If travelers are suffering from anything from an earache to the flu, they can contact the hotel concierge or front desk to co-ordinate a new medical technology platform.
SKYdoc enables a doctor to receive vitals, such as blood pressure, pulse, and EKG reads for non-life threatening illnesses. The technology allows a doctor to communicate in a way that’s similar to Skype one-on-one with their patients 24-hours a day.
For more: http://www.theprovince.com/travel/Miami+hotels+offer+sick+guests+convenient+doctor+with+technology/9508105/story.html
Filed under Employee Practices, Guest Issues, Health, Management And Ownership, Risk Management, Technology, Training
Tagged as Employees, Guest Safety, Hotel Employees, Hotel Guest, Illnesses, Miami, Skype, Technology
by Ida |
February 13, 2014 · 9:01 am
“…’The cookie-cutter in-room experience has to die,’ says internationally recognized keynote speaker Dr. Lalia Rach, associate dean, UW-Stout School of Hospitality Leadership, Menomonie,Â WI…‘Weâ€™ve talked about customization for a long time now,’ she notes. ‘Weâ€™ve talked about the colors of the room changing, about whatâ€™s on the walls changing to be more reflective of the person who is in the room. But itâ€™s not just the physical, itâ€™s the intangible.’…”
At the YOTEL New York, a towering robotic arm takes guestsâ€™ luggage and stores it in bar-coded storage bins. The Nine Zero Hotel in Boston uses iris-scan technology that opens the door to its presidential suite, while the Hotel EÌclat in Taipei, Taiwan, has toilets with lids that open automatically. The hotel experience is changing, and the future will be here faster than you think. We asked planners, hoteliers, and hospitality experts to make some predictions on what the guest experience will be like; what follows are 20 features that are already here, or will soon be here before you even know it.
For more:Â http://www.successfulmeetings.com/Event-Planning/Technology-Solutions/Articles/The-Hotel-of-the-Future/
Filed under Guest Issues, Maintenance, Management And Ownership, Technology, Training
Tagged as Hotel Guest, Hotel Security, Hotel Technology, Hotels, Mobile Technology, Motels, Risk Management, Technology, YOTEL New York
by Ida |
February 12, 2014 · 8:30 am
“…Risk, along with return, is perhaps the most important part of any business calculation. Risk has to be managed correctly and one way of doing this is to have a risk strategy. A risk strategy helps everyone understand the importance of risk awareness. Â It is useful because it sets down in black and white the kind of things you will and wonâ€™t do. Itâ€™s always difficult to look away when there is an opportunity to make more money and in the heat of the moment one can throw caution to the wind…”
When one purchases a high-priced item, it is natural and reasonable to expect a high-quality of performance. For most people, cars and holidays count as the two highest priced items of regular expenditure. People save money to take their annual holiday and also put aside money to be able to purchase a newer car.
During the past two to three decades, the automobile industry has made vast strides towards improving the quality of their products to the extent that faults on new cars are now a rarity. Yes, occasionally, manufactures â€˜recallâ€™ certain models owing to production defects, but the percentage of recalled cars is a tiny fraction to that of the thousands of cars that are globally sold daily.
For more:Â http://www.dailymirror.lk/business/features/43010-placing-guests-at-the-heart-of-safety.html
Filed under Claims, Guest Issues, Insurance, Liability, Maintenance, Management And Ownership, Risk Management
Tagged as Guest Safety, Hotel Guest, Hotel Safety, Hotels, Liability, Risk Management
by Ida |
February 11, 2014 · 9:08 am
â€œVirginia consumers have every right to expect that agreements will be honored when it comes time for delivery of goods and services,â€ Herring said. â€œI will not tolerate businesses that misrepresent themselves or mislead customers and my office is absolutely committed to protecting Virginia consumers from such practices.â€
RICHMOND, Va. (Legal Newsline) â€“ Virginia Attorney General Mark Herring announced a lawsuit on Friday against the operator of a Henrico County hotel for allegedly violating the Virginia Consumer Protection Act and the stateâ€™s bait and switch statute.
GRM Management LLC, the operator of the Richmond Magnuson Grand Hotel and Convention Center, allegedly offered and confirmed room rates for one price but overcharged customers upon check-in or told them their requested room was unavailable.
For more:Â http://legalnewsline.com/news/247135-va-ag-sues-richmond-magnuson-grand-hotel
Filed under Employee Practices, Employment Practices Liability, Guest Issues, Management And Ownership, Training
Tagged as Employees, Hotel Employees, Hotel Guest, Lawsuits, Legal Issues, Legal Risks, Risk Management
by Ida |
February 10, 2014 · 8:45 am
“…The move is likely to face resistance from Florida’s influential tourism industry which has fought similar plans in the past to use tourism tax dollars for anything other than marketing expenses in driving more business to the Sunshine State…”
“…Jim Preston, president of the Fraternal Order of Police in Florida said police, fire and ambulance services invest lots of money and resources protecting tourist areas. ‘I think it’s reasonable that some of those tourist-tax dollars should be going to those agencies to help offset those costs,’ he said…”
Following a spate of robberies in hotels in Orlando’s tourist district in recent weeks, a law-enforcement group proposed extra spending on public safety, directly financed by the local hotel tax.
The Fraternal Order of Police wants the Florida Legislature to let local councils use some of their tourist tax dollars to fund public safety improvements in tourist areas.
There has been over a dozen robberies targeting hotels and restaurants in the Orlando area, thought to have been carried out by the same armed gang.
For more: http://www.travelmole.com/news_feature.php?news_id=2010156&c=setreg®ion=3
Filed under Crime, Guest Issues, Liability, Management And Ownership, Risk Management, Theft
Tagged as Crime, Florida, Guest Safety, Hotel Guest, Hotel Safety, Hotel Security, Liability, Orlando, Risk Management, Security, Surveillance, Theft
by Ida |
February 7, 2014 · 8:12 am
“…According to the Washington Lodging Association, there are no universally enforced protocols within the hospitality industry as to smoking marijuana inside the hotels for medical or recreational purposes. Â Because of this, it is completely up to the hotel owners whether to allow marijuana use in the designated smoking rooms or not…”
With legal recreational pot shops set to open for business at some point in the spring, Seattle City Attorney Pete Holmes and others have been pushing the state to okay places where marijuana tourists in Seattle can smoke up. (So far to no avail.)
Their fear is that our streets will be crowded with tourists smoking in public and annoying everyone, as well as breaking the law against public â€œdisplayâ€ of weed. The fine is only $27, but the backlash could be bigger with too many puffers wandering around.
But in a state where it is illegal to smokeÂ anythingÂ inside or around public places, things can get tricky for these tourists wanting to exercise their newfound freedom in hotel rooms.
For more:Â http://blog.seattlepi.com/marijuana/2014/02/05/answered-can-you-legally-smoke-marijuana-in-a-seattle-hotel-room/#14194103=0&20036105=0&20340101=0
Filed under Green Lodging, Guest Issues, Maintenance, Management And Ownership, Risk Management, Training
Tagged as Health Hazards, Hotel Guest, Legal Issues, Marijuana, Motels, Risk Management, Washington Lodging Association
by Ida |
February 6, 2014 · 8:33 am
“…Steven Sladkus, attorney for the luxury hotel and condos, told The Post when he first filed the case last fall, Â â€œThe public should enjoy unobstructed or unblemished landmarks. This isnâ€™t just for the â€˜wealthyâ€™ in The Plaza. This is for the benefit of everyone. Donâ€™t mar it.â€ He declined to comment on the cityâ€™s response…”
A city attorney blasted The Plaza hotel for using â€œred herringsâ€ such as traffic, noise and historical import in its legal quest to remove a bulky bike-share rack near its entrance.
â€œIt is clear that this proceeding is motivated instead purely by The Plaza hotelâ€™s aesthetic concerns,â€ Nicholas Ciappetta, a lawyer for the city, said in a Jan. 28 court filing revealed Tuesday. â€œIn other words, The Plaza hotel does not want the station anywhere in its vicinity,â€ Ciappetta added, asking a judge to toss the â€œmeritlessâ€ case.
Ciappetta called the high-priced hotel â€œself-servingâ€ for trying to oust one of the cityâ€™s most popular kiosks.
For more:Â http://nypost.com/2014/02/05/plaza-hotel-using-noise-as-legal-reason-to-remove-bike-share-rake/
by Ida |
February 5, 2014 · 8:30 am
“…Tourism is one of San Diego’s largest industries, guests to our city should feel safe and secure during their stay,” said City Attorney Jan Goldsmith. “Our office will continue to combat illegal activity such as prostitution and will work diligently to hold business owners accountable and clean up neighborhoods…”Â
SAN DIEGO (CNS) – The owners of the Travelodge motel in Mission Valley have agreed to increase security measures to thwart prostitution activity, the San Diego City Attorney’s Office announced Monday.
Mission Valley Travelodge Joint Venture and WW Lodging Ltd. are to hire onsite security guards and reimburse the city of San Diego more than $18,000 in investigative costs, according to the deal reached last week.
The partnership that owns and manages the motel at 1201 Hotel Circle S. already have installed more security cameras, posted signs to deter criminal activity and improved registration policies to include the photocopying of all guest and visitor identification cards and registering of all guest and visitor vehicles, the City Attorney’s Office said.
For more:Â http://www.sandiego6.com/story/owners-of-mission-valley-travelodge-agree-to-increase-security-measures-to-thwart-prostitution-activity-20140203
Filed under Crime, Guest Issues, Maintenance, Management And Ownership, Risk Management
Tagged as Crime, Hotel Guest, Hotel Safety, Hotel Security, Legal Issues, Motels, Risk Management, San Diego
by Ida |
February 4, 2014 · 9:00 am
“…But knowing that shower areas present risks is not a trade secret shared only among guests. Hoteliers are also in the know. That fact imposes on inns a duty to take reasonable steps to prevent foreseeable bathroom mishaps. Those steps include installation and ongoing maintenance of any of the following: non-skid strips on the tub or shower floor, a bathmat, handrails along the walls of the tub for gripping and/or like devices designed to reduce the dangers. Failure to provide, and keep in good form, these simple apparatus deprives the guest of protection against falling, and in many states opens the door, to a founded lawsuit…”
Some issues in hotel law come and go. Falls in slippery bathtubs have a sticking quality. Liability in this type of lawsuit can be avoided but it takes some attention to those porcelain bastions of cleanliness.
In the typical case a guest is showering, loses his balanceÂ and falls. Because floors and walls surrounding showers are customarily rock-hard, injuries are likely to occur and be substantial.
So, whoâ€™s at fault? The answer is: it depends. Yes, guests should know that tubs and shower stalls are, by their very nature, slippery and potentially dangerous. And, yes, guests should therefore use caution to protect themselves from injury.
For more:Â http://hlconverge.com/index.php/component/k2/item/781-legally-speaking-avoiding-bath-fall-liability
Filed under Claims, Guest Issues, Injuries, Insurance, Liability, Maintenance, Management And Ownership, Risk Management
Tagged as Guest Safety, Hotel Guest, Hotel Safety, Housekeepers, Lawsuits, Legal Risks, Liability, Risk Management