by master |
September 11, 2017 · 10:08 pm
Summer is traditionally the time of year when bed bugs peak in activity. The causes are not well studied and could be related to weather or more frequent travel. Nevertheless, it’s a good idea to review facility programs for bed bug management and prevention before the summer ends. Below are 10 tips that hoteliers can use in the fight against bed bugs.
1. Educate housekeeping staff regarding the signs of bed bugs.
They are most likely to encounter the early warning signs of bed bugs. The signs include the appearance of the different stages of bed bugs, including their fecal material or blood spots. The quicker a bed bug introduction is identified, the easier it is to control and limit the spread.
2. Front desk staff may be the first to receive a complaint about bed bugs.
They too must know how to properly identify bed bugs. Bed bugs can be confused with other insects including ticks. Initial confirmation of identification is important in responding to hotel guests’ concerns. If the problem is indeed bed bugs, the hotel must have a policy on the steps to take in dealing with the issue. This can include moving the guest to a different room as well as addressing any worries the guest may have regarding the handling of their suitcases and other personal items from the room. At the minimum, guests should be offered a room in another section of the hotel, away from their original room.
3. Use mattress encasements.
Mattress covers designed to encase bed bugs can help staff recognize the early signs of an infestation. Because these encasements are designed to reduce the potential bed bug harborages found on mattresses they can make it easier for staff to find bed bugs.
4. Consider the impact of building design and furnishings during new hotel constructions or renovations.
Bed bugs like cracks and crevices. They also prefer materials like wood. The furnishings that hoteliers use can be more or less favorable to bed bug survival. This is especially important in furnishings used around the bed. A large headboard, which is difficult to remove and inspect, can benefit bed bugs establishing in a guest room. Headboards that extend the length of two beds or extend almost to the ceiling are examples of poor design. Furnishing and room designs that minimize cracks allow for easier access for inspection and are better choices.
5. Retain samples of insects that staff members cannot identify for a pest management company.
Not only can bed bugs be confused with other insects, there are multiple species of bed bugs. Some are associated with bats and birds and may take a totally different control approach than the common bed bug.
Click here to read entire article at Lodging Magazine
Filed under Bed Bugs, Claims, Hotel Employees, Hotel Industry, Housekeeping
Tagged as Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Risk Solutions, Hotel Guest, Hotel Industry, Hotel Staff, hotel workers, Hotels, Motels
by master |
April 28, 2017 · 5:25 pm
California’s state-run OSHA program has proposed a standard to prevent musculoskeletal injuries among hotel housekeepers. Read on to find out more about the effort and how long it’s been on the drawing board.
For years, advocates for hotel housekeepers have been pushing for a regulation to protect these workers, who are exposed to significant risks on the job. In January 2012, the union UNITE HERE filed a petition with the California Occupational Safety and Health Standards Board (OSHSB) requesting the adoption of a standard to address a variety of hazards, including limiting the square footage that can be assigned to a worker during an eight-hour shift.
Read entire article at Safety.BLR
Filed under Employee Practices, Hotel Employees, Hotel Industry, Housekeeping, Injuries, OSHA, Risk Management, Workers' Compensation
Tagged as Hospitality, Hospitality Industry, Hospitality Risk Solutions, Hotel Employees, Hotel Industry, Hotel Safety, hotel workers, Hotels, Housekeepers, Injuries
by master |
January 3, 2017 · 10:59 pm
If you are near Anaheim, CA, you don’t want to miss CH&LA’s annual seminar on the new laws affecting hoteliers in 2017.
Our very own Todd Seiders, Director of Risk Managment, will be presenting at the seminar.
Register today at CH&LA
Filed under ADA, Bed Bugs, Conferences, Employee Practices, Food Illnesses, Guest Issues, Hotel Employees, Hotel Industry, Housekeeping, Human Resources, Legislation, Management And Ownership, OSHA, Pool And Spa, Privacy, Risk Management, Technology
Tagged as Anaheim, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Industry, Hotel Security, Hotels, Risk Management
by master |
October 4, 2016 · 9:35 pm
Housekeepers are an integral part of the hotel industry, and employee appreciation is a professional form of endearment that not only boosts the morale of the workplace but also the quality of work being produced, with 91 percent of workers saying they feel motivated to do their best when they have leadership support. Madeline Chang, director of housekeeping at Aston Waikiki Sunset in Honolulu and director at large of the International Executive Housekeepers Association (IEHA), explains why hoteliers should take a second look at how they appreciate their housekeeping staff.
How can hoteliers be better attuned to their housekeepers’ needs?
Housekeepers are the eyes and ears of any operation. They have a direct impact on your guests’ experience, so it’s important to listen to them and hear the challenges or frustrations they might be experiencing. While you can create an open-door policy that establishes a channel for them to communicate with you, not all housekeepers will do that, so you should take the time to regularly walk the floors and speak with them directly. Hold daily morning briefings (which is a must not only for them but for me to set the tone for the day), carry out observations, get them to communicate their thoughts and suggestions, and make them an integral part of the operation. This buy-in from the management team and teammates is extremely helpful. Always keep them in the loop.
What are some ways in which hoteliers are already getting it right with housekeeper appreciation?
More on the article: http://bit.ly/2dqGivT
Filed under Employee Practices, Hotel Employees, Hotel Industry, Housekeeping, Human Resources
Tagged as Employees, Guest Safety, Hospitality Industry, Hotel Employees, Hotel Industry, hotel workers, hoteliers, Hotels, Housekeepers, Human Resources
by master |
September 21, 2016 · 8:14 pm
There are daily headlines about the Zika virus. Although local transmission of the disease is currently contained within a very limited space in southern Florida, public uncertainty abounds—especially around the state and among those with any plans to travel there. State and federal public health officials are working with the resources available to them—but the U.S. Congress, mired in election-year politicking, has failed to advance a Zika funding measure.
That needs to change immediately. Safeguarding the public health, on its own, demands action. But not to be dismissed is the potential economic damage to the Floridian and national economies simply because people are too apprehensive about Zika to go about their daily lives.
Travel avoidance due to Zika fears poses a serious challenge to our nation’s travel industry, which generates $2.1 trillion in economic output for the U.S., drives job creation across the United States, and is among the top 10 employers in 49 states and the District of Columbia. Travel and tourism has continuously played a major role in our country’s post-recession recovery. Continued inaction on Zika funding puts this recovery—and millions of American jobs—on shaky ground.
For more info: http://bit.ly/2dkhNRK
by master |
September 1, 2016 · 3:55 pm
A well-organized and well-stocked housekeeping cart is the key to efficiency. It enables room attendants to avoid wasting time looking for a cleaning item or making trips back to the linen room for more supplies. The specific amounts of items loaded onto a cart will vary according to the types of rooms being cleaned, the amenities offered by the property, and, of course, the size of the cart itself. A room attendant’s cart is generally spacious enough to carry all the supplies needed for a half-day’s room assignments.
Stocking the Cart
Most carts have three shelves—the lower two for linen and the top for cleaning supplies and amenity items. It is just as important not to overstock a cart as it is not to understock. Overstocking increases the risk that some items will be damaged, soiled, or stolen in the course of cleaning.
In most cases, all the cleaning supplies for the guestroom and bathroom are positioned in a hand caddy on top of the cart so that the room attendant does not have to bring the entire cart into the room.
A laundry bag is usually found at one end of the cart and a trash bag is at the other. A broom and vacuum are also positioned on either end of the cart for easy access. For safety and security reasons, personal items and room keys should not be stored on the cart.
For more info click here: (http://bit.ly/2ci53KX)
Filed under Hotel Employees, Hotel Industry, Housekeeping, Maintenance
Tagged as Employees, Hospitality, Hospitality Industry, Hotel Employees, Hotel Staff, hotel workers, Housekeepers, Motels, Petra Risk Solutions