by Ida |
May 30, 2014 · 8:57 am
“…Companies are vacuuming up data to make better decisions about everything from product development andÂ advertisingÂ toÂ hiring. In theirÂ 2012 feature on big data, Andrew McAfee and Erik Brynjolfsson describe the opportunity and report that â€œcompanies in the top third of their industry in the use of data-driven decision making were, on average, 5% more productive and 6% more profitable than their competitorsâ€ even after accounting for several confounding factors…”
Not a week goes by without us publishing something here at HBR about the value of data in business. Big data, small data, internal, external, experimental, observational â€” everywhere we look, information is being captured, quantified, and used to make business decisions.
Not everyone needs to become a quant. But it is worth brushing up on the basics of quantitative analysis, so as to understand and improve the use of data in your business. Weâ€™ve created a reading list of the best HBR articles on the subject to get you started.
For more:Â http://bit.ly/1kcQXa5
Filed under Hotel Industry, Management And Ownership, Risk Management, Technology
Tagged as Big Data, Business Decisions, Cause-and-Effect, Correlation, Employees, Hospitality Lawyer, Hotels, Metrics, Motels, Petra Risk Solutions, Product Development, Quantitative Analysis, Risk Management, Statistics, Technology
by Ida |
May 29, 2014 · 9:25 am
“…Hotels should exercise caution before taking random leaps into the world of modern gadgetry. The first consideration must be the customer. Some people may find apps that know what movie theyâ€™re watching, where theyâ€™re going or whether theyâ€™re sleeping to be creepy. Other guests might not like the sight of a lobby full of high-tech devices…”
AtÂ Hotel 1000Â in downtown Seattle, guests who want to sleep late donâ€™t have to hang a â€œDo Not Disturbâ€ sign on their doorknobs. Each of the hotelâ€™s rooms contains an infrared sensor that detects body heat and displays the results to the housekeeping staff on a door panel (unless the guest doesnâ€™t want it to). If the sensor shows someone is in the room, the cleaners skip it and move on.
For more:Â http://onforb.es/ShWu45
Filed under Hotel Industry, Management And Ownership, Technology
Tagged as Apple TV, Forbes, High-Tech Amenities, High-Tech Hotels, Hotel App, Hotel Employees, Hotel Guest, iPad, Mobile Technology, Petra Risk Solutions, Tech-Savvy Traveler, Technology
by Ida |
May 28, 2014 · 8:26 am
“…The mother and son, in town to pick up Jeffrey’s sister from a science camp,Â did not know that only two months earlier an elderly couple died in the same room after being overcome by carbon monoxide gas…Mrs Williams also hopes that in sharing her tragic story, she would raise awareness of the silent, odorless and colorless killer that has robbed her of her son…”
The North Carolina mother whose 11-year-old son was killed by carbon monoxide poisoning has started a foundation to raise awareness of the lethal, odorless, colorless gas.
Jeannie Williams nearly died from a carbon monoxide leak in a hotel that claimed the life of her son Jeffrey Williams, and now she’s made it her life’s mission to make people aware of the killer.
For more:Â http://dailym.ai/1pxZMf3
Filed under Claims, Guest Issues, Health, Management And Ownership, Pool And Spa, Risk Management
Tagged as Carbon Monoxide, Carbon Monoxide Poisoning, Death, Guest Safety, Health Hazards, Hotel Guest, Hotel Safety, Hotels, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Petra Risk Solutions, Pool and Spa Safety, Risk Management, Swimming Pools, Technology
by Ida |
May 27, 2014 · 9:47 am
“…Hoteliers can take a proactive approach to dealing with spammers by regularly checking their information is correct on major search engines like Google, Yahoo, and Bing…Once hackers identify an easy target, they can install their own codes on the back-end of the hotel website. For instance, they may switch the booking widget so that it brings customers to a copy of the hotelâ€™s website and then the booking is subsequently made through a third party…”
In January, spammers hijacked official website links for thousands of hotels listed within Google+ Local, rerouting visitors to third-party booking services. Since these listings feed results into Google Search, Maps, and Hotel Finder, Google worked quickly and quietly behind the scenes to correct the links. And despite the irritation of this hack, there are key takeaways for hoteliers that can help them protect their online presence.
For more:Â http://bit.ly/1jXwANU
Filed under Hotel Industry, Management And Ownership, Risk Management, Social Media, Technology
Tagged as Breach, Business Listings, Cybercrime, Cybersecurity, Google, Google Plus, Hotel Brand, Hotel Guest, Hotel Reviews, Hotel Security, Hotels, Internet Marketing, Legal Issues, Legal Risks, Lodging Magazine, Mobile Technology, Online Hacks, Petra Risk Solutions, Risk Management, Technology
by Ida |
May 23, 2014 · 8:24 am
“…The one-count lawsuit claims the hotel negligently and carelessly failed to provide guests with safe and sanitary rooms; failed to take steps, including inspections and extermination, to keep its premises clean and free of infestations; and, among other things, failed to train staff appropriately to recognize signs of bed bugs…”
A woman suffered from bed bug bites after she stayed at a hotel in Calumet Park, according to a lawsuit filed Thursday.
Bridget Flowers rented a hotel room Feb. 14 at the Magnuson Hotel, 12800 S. Ashland Ave., and slept on the bed and used the sheets that the hotel provided, according to the lawsuit filed Thursday in Cook County Circuit Court.
For more:Â http://bit.ly/1gWJaOj
Filed under Bed Bugs, Claims, Guest Issues, Liability, Maintenance, Management And Ownership, Risk Management, Training
Tagged as ANJCO 2 LLC, Bed Bugs, Calumet Park, Guest Safety, Health Hazards, Hotel Guest, Hotel Negligence, Hotels, Housekeepers, Injuries, Lawsuits, Legal Issues, Legal Risks, Liability, Magnuson Hotels, Petra Risk Solutions, Risk Management
by Ida |
May 22, 2014 · 8:12 am
“…In March, the Oregon Court of AppealsÂ for the first timeÂ took up the issue of whether Oregon business owners can sue people who post scathing reviews on Yelp, Angieâ€™s List, Facebook or elsewhere. In its March ruling, the appeals court said the owners of an outdoor wedding venue could sue a wedding guest who posted a Google Review that included the statement that attending the event was ‘The worst experience of my life!’..”
Less than a month after an anonymousÂ TripAdvisor.comÂ user posted a very unflattering review of a Lincoln City hotel, the hotel has filed a $74,500 defamation lawsuit in an attempt to stop the reviewer from posting again and driving away business.
For more:Â http://bit.ly/Ty1L8Z
Filed under Guest Issues, Hotel Industry, Management And Ownership, Social Media
Tagged as Defamation, Employees, Hotel Employees, Hotel Guest, Hotel Reviews, Hotels, Housekeepers, Jeffrey Frasier, Lawsuits, Legal Issues, Legal Risks, Lincoln City, Lincoln City Lodging Limited Partnership, Mobile Technology, Oregon, Oregon Court of Appeals, Petra Risk Solutions, Technology, The Ashley Inn, Trip Advisor
by Ida |
May 21, 2014 · 9:00 am
“…Personalization will be key to success as the next generation will guard their privacy except with a handful of brands,Â and then they will expect the company to know and meet their expectations. ‘Loyalty, big data and digitiization. You combine all the those and the epicenter of that is where you get personalization,’ Jhunjhunwala said. The key operating word is ‘trust’…”
As hotels are learning it’s going to take more than free Wi-Fi, a Facebook account and extra sockets to please the millennial traveler,Â MarriottÂ is bringing the AC brand to the United States with hopes of locking in the loyalty of the Gen Y business traveler.
It has so far approved plans for 33 hotels in the United States, with the first set to open in New Orleans in September, followed by Kansas City and Miami, said Callette Nielsen, brand vice president forÂ AC HotelsÂ by Marriott.
For more:Â http://cnb.cx/1lQmlsQ
Filed under Hotel Industry, Management And Ownership, Social Media, Technology
Tagged as AC Hotels, Business Travelers, Consumer Technology, Generation Y, Hotel Guest, Hotel Security, Hotels, Marriott, Millennials, Mobile Technology, Petra Risk Solutions, Road Warrior, Technology, WiFi
by Ida |
May 20, 2014 · 8:48 am
“…When police arrived at Gomezâ€™s hotel room, they found evidence of that after party, including what police referred to as ‘an indication ofÂ alcohol.’ Investigators are also looking into the possibility that prescription painkillers may have been involved…Another teen guest staying at the Hyatt Friday night said he could hear partying going on all night in Gomezâ€™s room. ‘We knocked on the door to see if anything was going on, but they didn’t answer,’ he said…”
On May 18, homicide police in northÂ HoustonÂ are still investigating the death of a high school senior found dead in a Hyatt Hotel room yesterday morning following her MacArthur High School prom.
The deceased has been identified as 17-year-old Jacqueline Gomez, a senior at MacArthur High, according toÂ ABC News. Gomez has been described by other news outlets as being 18.
For more:Â http://exm.nr/1jn8ufg
Filed under Crime, Guest Issues, Hotel Industry, Liability, Management And Ownership, Risk Management
Tagged as Alcohol, Crime, Death, Guest Safety, High School Prom, Hotel Death, Hotel Guest, Hotel Safety, Hotels, Hyatt Hotel, Jacqueline Gomez, Legal Issues, Legal Risks, Liability, MacArthur High School, Pain Medication, Prescription Painkillers, Prescription Pills, Prom, Risk Management, Surveillance
by Ida |
May 19, 2014 · 8:32 am
“…When working with contractors, make sure to check references and ensure that the company has the proper permits before starting construction on a project, says Stephen Barth, the founder of HospitalityLawyer.com and professor of hotel law at the University of Houston…New requirements from the International Code Council (ICC) for the International Building Code and the International Fire Code state that carbon monoxide alarms should be installed in any location that includes a device that could potentially produce carbon monoxide…”
Last spring, three people died from carbon monoxide poisoning after staying at the Blue Ridge Plaza Best Western Hotel in Boone, N.C. The victimsâ€”elderly couple Daryl and Shirley Jenkins and 11-year-old Jeffrey Williamsâ€”visited the property seven weeks apart and all stayed in room 225.
Though the initial investigation following the Jenkinsâ€™ deaths was inconclusive, toxicology reports eventually revealed that the deadly gas was to blame for the tragedies. The pool heaterâ€™s exhaust pipe, which ran directly under room 225, was the source of the lethal leak.
For more:Â http://bit.ly/1khYBQb
Filed under Claims, Guest Issues, Health, Hotel Industry, Maintenance, Management And Ownership, Pool And Spa, Risk Management
Tagged as Carbon Monoxide, Carbon Monoxide Poisoning, Guest Safety, Health Hazards, Hospitality Lawyer, Hotel Guest, Hotel Safety, Illnesses, International Building Code, Lawsuits, Legal Issues, Legal Risks, Liability, Lodging Magazine, Petra Risk Solutions, Pool and Spa Safety, Risk Management, Stephen Barth, Swimming Pools
by Ida |
May 16, 2014 · 8:33 am
“…Marriott Hotels, for instance,offers mobile check-in for select members who can check in via the mobile app and collect their key card from a designated mobile check-in desk. ‘This technology will change the guest arrival experience and streamline the entire check-in process,’ said Prasad Iyer, head-cluster e-commerce, Indian subcontinent and Maldives atÂ MarriottÂ Hotels…”
Come 2015, guests arriving at theÂ AloftÂ andÂ W HotelsÂ will be able to bypass the traditional check-in desk and enter their rooms using their smartphone as the room key.
Starwood Hotels & Resorts, which owns the two boutique brands, is working on collaboration with locking and security solutions provider Assa Abloy to develop keyless checkin technology that will allow the guests to check in and out of their rooms using their mobile phones.
For more:Â http://bit.ly/1n4iwRN
Filed under Guest Issues, Hotel Industry, Management And Ownership, Technology
Tagged as Concierge App, Hilton Worldwide, Hotel Guest, Hotel Security, Hotel Technology, Hotels, Marriott Hotels, Mobile Check-In, Mobile Technology, Motels, Security, Smartphones, Starwood Hotels, Technology, The Economic Times