by Ida |
December 31, 2011 · 2:59 am
Petra Risk Solutionsâ€™ Risk Manager, Joe Fisco, offers a P3 Hospitality Risk Report â€“ â€˜Hotel Cold Weather Checklistâ€™.Â
P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions â€“ America â€™s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
Â For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Filed under Insurance, Liability, Maintenance, Management And Ownership, Risk Management, Training
Tagged as Joe Fisco, P3, P3 Hospitality Risk Report, Petra Plus Process, Petra Risk Solutions, Videos
by Ida |
December 30, 2011 · 5:59 am
In Texas, licensed inspectors must check elevators annually. The service elevator at the Crockett Hotel was installed in 1981 and its last annual inspection was in December 2010, according to the most recent records on file with the licensing department. Elevator inspector William McPherson did not note any concerns in hisÂ report.
In a 2008 inspection report, McPherson wrote that the service elevator needed a door restrictor â€” a device that prevents elevator doors opening when an elevator is stuck between floors. It prevents occupants from falling out of the elevator down the shaft, and from being injured if the elevator moves while they try to climbÂ out.
The state’s chief elevator inspector will investigate a fatal incident at the Crockett Hotel, where a housekeeper fell six stories down the shaft of a service elevator WednesdayÂ evening.
Brendel said the elevator was regularly maintained and inspected. He told police that the hotel â€œhad been having problems with the elevators,â€ but they had been serviced and were working properly, according to a San Antonio policeÂ report.
The death stunned Rodriguez’s family, who described her as a warm, kind-hearted woman. She left behind four children, 10 grandchildren, and two great-grandchildren.
Family members say they have not received any explanation from hotel management about the cause of the death. Gloria Rodriguez’s daughter, Sara Ochoa, said the elevator had frozen with an employee inside it a few days ago, and it had gotten stuck in theÂ past.
Lawrence Taylor, chief inspector for the Texas Department of Licensing and Regulation, which oversees elevator safety, was traveling to San Antonio on Thursday to investigate, department spokeswoman Susan StanfordÂ said.
The Occupational Safety and Health Administration, a federal agency that enforces safety standards for workers, also is investigating theÂ incident.
Brendel said he couldn’t remember if the restrictor had been installed. But in a 2009 letter sent to state officials, he wrote that the hotel was planning to install one. More recent inspection reports did not find any problems regarding the doorÂ restrictor.
Read more: http://www.mysanantonio.com/news/local_news/article/Cause-unclear-in-death-at-hotel-2431280.php#ixzz1i1f7zxA3
by Ida |
December 29, 2011 · 6:21 am
“…a number of guests who suspected someone had entered their rooms and stolen their credit card information, even though they were still in possession of their credit cards. Charges usually were applied to the credit cards several days after the guests had departed the hotel…”
“…While monitoring the hidden camera’s video feed real-time from the hotel security office, Jose Ramirez observed Margarita Fernandez Abreu remove a small device from her pants pocket and then slide approximately three of the debit cards through the device…”
The Stephen F Austin set up an elaborate ruse to trick a hotel maid into revealing she had stolen the credit and debit card numbers of hotel guests.
Â Possible suspects in the case were narrowed down to maid Margarita Abreu, the only employee who had entered the room with an electronic key card. Knowing that, the hotel managers set up a hotel room that appeared to be occupied but wasn’t. A hidden camera was placed in the room that focused on the coffee table and debit cards.
Â “Margarita also looked through the purse that was on the table as well. Margarita then concealed the device back in her pocket and continued cleaning the room.” After two detectives viewed the video and identified the object as a “card skimmer” that captured and saved the data. That data could be later downloaded and re-encoded to create “clone” credit cards.
Abreu was arrested on charges of credit card abuse, a state jail felony. Her bail was set at $15,000.
For more:Â http://www.kxan.com/dpp/news/crime/video-shows-credit-card-theft
Filed under Crime, Guest Issues, Labor Issues, Maintenance, Management And Ownership, Risk Management, Technology, Theft
Tagged as Credit Cards, Employee Theft, Housekeepers, Identity Theft, Surveillance, Video
by Ida |
December 28, 2011 · 6:26 am
“…Michele R. Steigman sought to recover damages after suffering a slip-and-fall accident while she was a guest of Outrigger Enterprisesâ€™ Ohana Surf Hotel….The case went to trial, and a jury found that Outrigger was not negligent…”
â€œ… in Hawaii, the known or obvious danger defense is no longer viable as a complete bar to an injured plaintiffâ€™s claim in the context of premises liability.â€
The Hawaii Supreme Court has ruled the â€œknown or obvious dangerâ€ defense is no longer viable under state law as a complete bar to an injured plaintiffâ€™s premises liability claim. Steigmanâ€™s appeal to the Intermediate Court of Appeals resulted in an affirmation of the trial courtâ€™s final judgment.
Steigmanâ€™s attorneys argued that the ruling goes against a comparative negligence law passed by Hawaiiâ€™s legislature in 1969 and modified several times.
The statue states: â€œContributory negligence shall not bar recovery in any action by any person or the personâ€™s legal representative to recover damages for negligence resulting in death or in injury to person or property, if such negligence was not greater than the negligence of the person or in the case of more than one person, the aggregate negligence of such persons against whom recovery is sought, but any damages allowed shall be diminished in proportion to the amount of negligence attributable to the person for whose injury, damage or death recovery is made.â€
Therefore the court ruled the traditional â€œknown and obvious danger defenseâ€ conflicts with that statute.
â€œSteigman contends that the traditional known or obvious danger defense conflicts with the Legislatureâ€™s intent behind the comparative negligence statute. We agree,â€ the court stated in its ruling.
For more:Â http://www.insurancejournal.com/news/west/2011/12/27/228806.htm
by Ida |
December 27, 2011 · 6:56 pm
“…He was the only black employee in that department, the suit said, and several other mechanics and supervisors frequently used a racial epithet when he was around, apparently in an effort to cause him discomfort…The suit contended the hotelâ€™s management at favored white and Hispanic workers over African-Americans…”
On Friday a jury, after issuing a verdict in Mr. MacMillanâ€™s favor, awarded him $125,000 in compensatory damages and $1 million in punitive damages.
Freddrick MacMillan, who has worked at the hotel in various capacities since 1990, sued in Federal District Court in Manhattan in 2009, saying he had been subjected to a hostile environment.
Â Mr. MacMillan, who is African-American, said several co-workers habitually referred to him as â€œboyâ€ and used a racial epithet, and one of them used a noose to hang a doll with a black face from a bulletin board in a supervisorâ€™s office.
For more:Â http://cityroom.blogs.nytimes.com/2011/12/16/millennium-hotel-loses-racial-harassment-suit/
by Ida |
December 26, 2011 · 8:33 am
Learning the rights of an injured worker under California’s workers’ compensation system. This video follows several workers’ compensation case scenarios and provides basic information and resources for obtaining further assistance and/or information.
Filed under Health, Injuries, Insurance, Labor Issues, Liability, Management And Ownership, Risk Management
Tagged as California, Injuries, Insurance, Workers Compensation Insurance, Workers' Compensation Claims
by Ida |
December 25, 2011 · 9:22 am
“…office parties and charity events…can provide opportunities for professionals to mingle casually with their co-workers and clients and can help boost employee morale…(but) they can also prove to be a liability for businesses that serve alcohol…”
“…when business owners host a holiday party and serve alcohol as part of the festivities, liquor liability would most likely be covered by their commercial general liability (CGL) policy…”
Â “…In addition to a CGL policy, businesses should also consider purchasing an Employment Practices Liability Insurance (EPLI) policy. An EPLI policy will protect a business from discrimination, sexual harassment, emotional distress, and other workplace-related issues…”
- Forty-four states plus the District of Columbia have enacted liquor liability laws
- These laws make it possible for a plaintiff to hold those who serve alcohol to an intoxicated or underage person responsible for any damage or injury caused by these same individuals after they leave the party
- Most of these laws also offer an injured person, such as the victim of a drunk driver, a method to sue the person who served the alcohol
- There are circumstances under these same state laws where criminal charges may also apply
- Liquor liability laws were intended originally to apply to taverns, bars, and other establishments selling and serving alcohol
However, the liability laws have expanded over time to include “social hosts” (such as those holding a holiday party in their home or business) in some states giving them some exposure to the risk of liability for serving alcohol.
“If you are throwing an office party where alcohol is served, you have a responsibility to make sure that your employees are capable of driving safely.”
For more:Â http://insurancenewsnet.com/article.aspx?id=319206
Filed under Guest Issues, Health, Injuries, Insurance, Labor Issues, Liability, Management And Ownership, Risk Management, Training
Tagged as Employment Practices Liability Insurance, Events, General Liability Insurance, Liquor Liability, Parties
by Ida |
December 23, 2011 · 6:38 am
On October 9, 2011, Governor Jerry Brown signed California Senate Bill 459 (“SB 459”), which adds sections 226.8 and 2753 to the California Labor Code. SB 459, effective January 1, 2012, imposes steep penalties on employers who willfully misclassify employees.
In light of federal initiatives and California’s enactment of SB 459, hospitality employers should consider taking various steps to evaluate their existing independent contractor relationships:
- Develop and publish a corporate policy on the engagement of independent contractors and the management of those relationships. As part of this policy, require that approval be obtained from a knowledgeable employee before any independent contractor relationship is established.
- Train employees who manage independent contractor agreements as to how to work with independent contractor relationships.
- Ensure that the company has a well-written independent contractor agreement for each contractor, that it is accurate, complete, and individually negotiated.
- Audit the company’s independent contractor relationships, including a review of any past decisions or determinations concerning independent contractor status.
- Obtain a written legal opinion from counsel regarding the appropriateness of the classification of workers as independent contractors, based on counsel’s understanding of the specific factual situations at issue.
For more:Â http://www.seyfarth.com/publications/Five-Key-Labor-And-Employment-Issues-Hospitality-Employers-Need-To-Be-Aware-Of
by Ida |
December 22, 2011 · 6:45 am
These mostly nocturnal feeders are difficult to control, not only because they are adept at avoiding detection by crawling into creases of soft furnishing but also because they have developed a resistance to many of the chemicals that have been used to kill them.
Exposure to treated bed nets and linens meant that populations of bed-bugs had become resistant to the chemicals used to kill them, researchers said. The findings could help convince pest controllers to find alternative remedies to deal with the problem.
Since almost vanishing from homes in industrialised countries in the 1950s, populations of the common bed-bug have become re-established in these regions over the past decade or so.
Findings presented at the gathering in Philadelphia showed that 90% of 66 populations sampled from 21 US states were resistant to a group of insecticides, known as pyrethroids, commonly used to kill unwanted bugs and flies.
One of the co-authors – evolutionary biologist Warren Booth, from North Caroline State University in Raleigh – explained that the genetic evidence he and his colleagues had collected showed that the bed-bugs infecting households in the US and Canada in the last decade were not domestic bed bugs, but imports.
For more:Â http://ehotelier.com/hospitality-news/item.php?id=22337_0_11_0_C
by Ida |
December 21, 2011 · 7:17 am
“…the most common infraction is improper food temperatures…what’s important is how quickly they are corrected…”
Beginning this November the City of Chicago made it easy for residents to check in on the health and safety record of their favorite restaurants with a robust and detailed web site. At the end of November a surprising entry showed up on the city’s newly launched site:Â the Michelin-starred Alinea restaurant failed a November 30 inspection.(Full disclosure, their four violations were immediately corrected.)
CLICK ON "CHICAGO" TO VIEW INSPECTIONS WEBSITE
Alinea is often referred to as the best restaurant in America, and its chef, Grant Achatz, draws rock star acclaim for his culinary inventiveness.
But it’s not immune to heatlh department inspections. According to the report on Cityofchicago.org, Alinea was less than stellar on its food safety to close the month of November. No one from Alinea was available for comment by press time.
- Inspectors observed black mold growing on interior surfaces of the ice machine.
- Inspectors observed employees failing to properly wash hands.
- Inspectors observed hazardous food storage of purple cabbage and potato soup.
Â All of the items in the November 30 report were corrected immediately, according to Public Health Commissioner Bechara Choucair.
That’s the benefit of the new city website, however. In the past, restaurants who failed inspection were listed on a pass/fail basis. The new web site allows users to dive into information and find out exactly what violations face the restaurant.
Filed under Food Illnesses, Guest Issues, Health, Labor Issues, Liability, Maintenance, Management And Ownership, Risk Management, Training
Tagged as Food Handling, Food Safety, Inspections, Restaurants