Tag Archives: Treatment

Hospitality Industry Health Risks: "Bed Bugs" Have Become Increasingly "Resistant To Chemicals" Used To Treat Hotel Infestations

These mostly nocturnal feeders are difficult to control, not only because they are adept at avoiding detection by crawling into creases of soft furnishing but also because they have developed a resistance to many of the chemicals that have been used to kill them.

Exposure to treated bed nets and linens meant that populations of bed-bugs had become resistant to the chemicals used to kill them, researchers said. The findings could help convince pest controllers to find alternative remedies to deal with the problem.

Since almost vanishing from homes in industrialised countries in the 1950s, populations of the common bed-bug have become re-established in these regions over the past decade or so.

Findings presented at the gathering in Philadelphia showed that 90% of 66 populations sampled from 21 US states were resistant to a group of insecticides, known as pyrethroids, commonly used to kill unwanted bugs and flies.

One of the co-authors – evolutionary biologist Warren Booth, from North Caroline State University in Raleigh – explained that the genetic evidence he and his colleagues had collected showed that the bed-bugs infecting households in the US and Canada in the last decade were not domestic bed bugs, but imports.

For more:  http://ehotelier.com/hospitality-news/item.php?id=22337_0_11_0_C

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Hospitality Industry Guest Health Risks: Expert Panel Discusses Issues Regarding "Bed Bug" Infestations And Treatment (Video)

[youtube=http://www.youtube.com/watch?v=DZtO2Zq-I5Q]

This live panel discussion from the Bed Bug Business Plan event identifies the most critical bed bug issues in the hospitality, commercial real estate and multifamily property management industries.

Expert representatives include Kevin Maher of the American Hotel & Lodging Association (AH&LA), Patricia M. Areno of Building Owners and Managers Association International (BOMA), and Scot Haislip of the National Apartment Association (NAA).

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Hospitality Industry Guest Satisfaction: "Respectful Treatment" By Hotel Employees Tops Is Top Concern Of Business Travellers

“…74% of executives say hotel workers need to treat them with respect if they want to keep their business…according to a survey released last week…”

What comes through loud and clear is that an executive traveler isn’t asking for high-priced service as much as high touch,” said Shawn Abaspor, chief executive of Vitesse Worldwide.

One of the world’s largest hotel companies is now letting guests post reviews on its hotel websites — even guests who aren’t happy with their stay. Starwood Hotels & Resorts Worldwide, whose hotel brands include Sheraton, Westin and St. Regis, recently unveiled a new feature to let guests write reviews that will appear on the hotel website. And the hotel company has encouraged guests to be honest.

Online hotel review sites are plentiful. But until now, hotels themselves rarely — if ever — post reviews by guests, said Kathryn Potter, a spokeswoman for the American Hotel & Lodging Assn., the trade group for the nation’s hotel owners.

“This is the first I’ve ever heard of a hotel posting reviews on their own site,” she said.

Only guests who type in their reservation confirmation number can submit reviews, and Starwood officials promise not to block negative reviews.

On the website for the St. Regis Monarch Beach Resort in Dana Point, most of the reviews are positive. But one mentions a problem with service. “When we first arrived, we waited five minutes for someone from valet to take care of us,” wrote a guest from North Carolina.

For more:  http://www.latimes.com/business/la-fi-travel-briefcase-20111031,0,6754845.story

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Filed under Guest Issues, Labor Issues, Management And Ownership, Risk Management, Training

Hotel Industry Health And Safety Issues: New Ways To Eliminate “Bed Bug Infestations” Include “Baking” Hotel Rooms At Temperatures Of 130 Degrees”

If the pests are carried into a hotel, the company is prepared to bake them to death at 130 degrees or higher for two hours, a time and temperature that is overkill. Bedbugs die

State inspectors have the authority to shut down an establishment that poses an "imminent health hazard" involving fire, flood, sewage backup, rodent infestation, bed bug infestation or "any other condition that could endanger the health and safety of guests, employees and the general public."

after 20 minutes at 113 degrees, Dunkelberger said.

“… the company places heaters, fans and an air scrubber in the hotel room to warm the air, circulate it and eliminate impurities. Probes are used to determine the temperature in at least six areas of the room — under the carpet, between the mattresses and inside the credenza — until it reaches at least 130 degrees. Then, the room bakes for two hours.”

ISIS Hospitality, a local leader in the hotel industry, has found a new method for exterminating bedbugs: heat. The pests cannot stand it, which is why ISIS Hospitality is baking rooms in its six hotels to eliminate them.

Bedbugs are a persistent problem that plague everyone in the hospitality industry, and they did not skip over any hotel in the Black Hills, said Rich Dunkelberger, chief executive officer of ISIS Hospitality.

“Bedbugs don’t discriminate. They like Ritz-Carltons as much as they like Motel 6s,” said Dunkelberger, whose company started using the new method about two weeks ago. “We’re excited about this because we found something we know works and we’re doing it now.”

The company manages The Hotel Alex Johnson, AmericInn Lodge & Suites, Country Inn & Suites, Fairfield Inn & Suites and LaQuinta Inn & Suites in Rapid City, and Cadillac Jack’s Gaming Resort in Deadwood.

“We have no active infestations in any of our six motels,” Dunkelberger said.

If the pests are carried into a hotel, the company is prepared to bake them to death at 130 degrees or higher for two hours, a time and temperature that is overkill. Bedbugs die after 20 minutes at 113 degrees, Dunkelberger said.

Using the ThermaPure method, the company places heaters, fans and an air scrubber in the hotel room to warm the air, circulate it and eliminate impurities. Probes are used to determine the temperature in at least six areas of the room — under the carpet, between the mattresses and inside the credenza — until it reaches at least

130 degrees. Then, the room bakes for two hours.

“It turns into a super-heated convection oven,” said Bob Almond, director of maintenance for ISIS Hospitality. Almond attended a weeklong training session to learn the method.

Although it is beyond the kill stage temperature, the company keeps the room around 130 to 140 degrees to ensure the demise of the pests; higher temperatures cause damage to items in the room.

Almond and the maintenance crew are heating all rooms that were previously treated by other extermination methods in the past three years to ensure all bugs and eggs are dead, Dunkelberger said.

“Then, we can feel confident that we have sterile hotels,” Dunkelberger said.

The extermination method comes with a $70,000 price tag, which includes the equipment and the weeklong training course in California.

“I’m more than willing to make the investment. It’s well worth it so we can rest assured our guests are safe,” Dunkelberger said. “We’ve done everything we possibly can to kill the bedbugs. There is nothing else more that we could do. If there was, I’d do it, but there is nothing more we can do.”

For more:  http://www.bismarcktribune.com/news/state-and-regional/article_5f3347be-efa5-11df-baab-001cc4c03286.html

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Filed under Guest Issues, Health, Liability, Management And Ownership, Risk Management, Training