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Tag Archives: Room Service
Hospitality Industry Technology Update: “Donâ€™t be Alarmed by That Robot Delivering a Toothbrush to Your Hotel Room”
â€œWe think this is such a huge opportunity to deliver better service to our customer. Â The mundane task of running a razor behind the scenes goes away, youâ€™ll see our associates more because theyâ€™ll be more front and center than theyâ€™ve ever been,â€ McGuinness said. â€œThis is by no means replacing the human element of hospitality.â€
The situation usually plays out like this. Youâ€™re unpacking in a hotel room and realize you forgot something. Rather than trek to whatever store might be near, you call the front desk and ask for a razor, toothpaste or whatever you need. The hotel then sends someone up with the delivery.
Except for the Aloft Hotel in Cupertino, Calif, which will begin using an R2D2-esque robot for such trips. Fittingly, Aloftâ€™s parent company, Starwood Hotels, tests the latest technology at the Silicon Valley hotel. Guests can enter their rooms with a smartphone app and bypass the traditional check-in process at the front desk.
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