Category Archives: Risk Management

Hospitality Industry Legal Risks: Woman Files "Negligence Lawsuit" Against Major Hotel Group After Front Desk Staff Gives Room Key To "Drunken Man" Who Assaults Her

A New York business woman is suing Starwood Hotels and Resorts Worldwide, claiming staff at one of their hotels gave her room key to a drunken man who allegedly sexually assaulted her in her bed.

 “…suing the company for negligence and negligent infliction of emotional distress for an amount to be determined at trial…”

Alison Fournier announced the suit today at a news conference with women’s rights lawyer Gloria Allred. According to the suit, Fournier was in her locked room in Hotel Kämp, a hotel operated by Starwood Hotels in Helsinki, Finland, on the night of Jan. 15, 2011 when she was sexually assaulted.

The man, who was “visibly intoxicated,” had undressed, slipped into her bed, and proceeded to grope her naked body, the suit says.

That same man, according to the suit, later went to the front desk, said that he was Fournier’s husband, and obtained a key from hotel staff to her room.

The staff did not ask him for any identification or proof that he was in fact Fournier’s husband, according to the lawsuit. He then proceeded to her room and tried to molest her. She awoke, grabbed a housecoat, and ran screaming from the room.

For more:  http://abcnews.go.com/US/woman-sues-hotel-claiming-drunken-man-room-key/story?id=15324761

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Filed under Crime, Guest Issues, Insurance, Labor Issues, Liability, Management And Ownership, Privacy, Risk Management

Hospitality Industry Legal Risks: Ten Indiana Hotels Named In "Overtime Lawsuit" Involving Housekeepers And Food Service Staff

 “…to get all the rooms cleaned, she didn’t take lunch breaks or worked past the end of her shift…she estimates she is owed $5,200 for unpaid work over the past two years…”

 “…intends to ask the court to make the lawsuit a class action open to more than 1,000 local hotel employees who worked for Hospitality Staffing during the past three years…”

An attorney representing 14 Indianapolis hourly hotel workers plans to file a lawsuit today alleging their employers failed to pay them for overtime. Ten Indianapolis hotels, including some of the city’s largest, and the staffing company for which the employees worked, Hospitality Staffing Solutions, are named in the prepared complaint. Jeffrey A. Macey, an Indianapolis attorney for the workers, said he plans to file the 24-page document today in U.S. District Court in Indianapolis.

Most of the 14 workers making the allegations were housekeepers or food service staff.

For more:  http://www.indystar.com/article/20120109/LOCAL18/201090328/10-Indianapolis-hotels-named-lawsuit-alleging-workers-weren-t-paid-overtime?odyssey=tab%7Ctopnews%7Ctext%7CIndyStar.com

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Filed under Labor Issues, Liability, Management And Ownership, Risk Management, Training

Hospitality Industry Guest Health Risks: Indiana Hotel Water Softener Malfunctions Producing "Chlorine-Like Smell" That Sickens Two Guests And Results In Fire Dept Hazardous Materials Teams Being Dispatched

 “… the water softener (which covers the entire building) was malfunctioning due to the high-pitch noise it was making… it was clogged, and instead of pushing its collections out as it’s supposed to do, it was sending them back into the system, producing the odd smell (similar to chlorine)…”

The Indianapolis Fire Department’s Hazardous Materials Team was dispatched to a Far-Southside hotel to investigate a possible chemical spill Saturday after two hotel occupants complained of difficulty breathing.

One person was transported to Community Hospital South, and a hotel worker was checked at the scene.

Rescuers were called to the Holiday Inn Express, 5151 S. East Street, at 2:25 p.m. after a guest told hotel workers there was a smell similar to chlorine coming out of the faucet. Based on that information, the call was upgraded because a chemical spill was suspected.

For more:  http://www.indystar.com/article/20120108/LOCAL/201080373/Hazmat-team-called-check-odor-Holiday-Inn-Express-Far-Southside?odyssey=tab%7Ctopnews%7Ctext%7CIndyStar.com

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Filed under Guest Issues, Health, Injuries, Maintenance, Management And Ownership, Risk Management

Hospitality Industry Guest Safety Risks: Small Boy Drowns In A Michigan Hotel Hot Tub; Father Had Left Child In Care Of 14-Year Old

“… a 3-year-old boy, who was with his father and several other children in the pool and hot tub area,  drowned…he was sitting on the ledge of the hot tub, when the father went back up to the room to retrieve something…”

“… a 14-year-old friend of the family was put in charge of watching the children…”

Soon after the father went back to the room, the children decided to get into the pool and lost track of the 3-year-old, according to Southfield Police Lt. Nick Loussia.

“Nobody saw the 3-year-old fall in,” Loussia said. “When the father came back, he saw the kids in the pool, looked in the hot tub and saw the 3-year-old in the hot tub.”

The father pulled the boy out and began performing CPR while hotel staff called 911. Paramedics and police responded to the scene and transported the boy to Beaumont Hospital in Royal Oak, where he was pronounced dead.

For more:  http://www.theoaklandpress.com/articles/2012/01/05/news/local_news/doc4f05e52249ad0488717383.txt

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Filed under Guest Issues, Injuries, Insurance, Management And Ownership, Pool And Spa, Risk Management

Hospitality Industry Property Risks: Florida Hotel Fire Possibly Caused By Guest "Manufacturing Drugs"; $35,000 In Property Damage And Contents Loss

“…firefighters suspected that the room could have been used to manufacture drugs. Investigators noted that the occupant was seen “running away with soot and possibly with burns…”

 “Heavy fire was coming from the 4th floor southeast corner” when crews began to arrive at the hotel…

The Office of the State Fire Marshal is investigating to determine what caused a 1:00 a.m. hotel fire that resulted in the evacuation of dozens of guests and racked up an estimated $35,000 in property damage and contents loss during the wee hours of Wednesday morning.

First responders launched an immediate search for victims, evacuated guests on adjoining floors, established a water supply and began to attack the flames.

Once extinguished, crews searched for additional fire above, behind and beside the fire room, Aviles said. “Once the fire was extinguished crews left the scene intact for incoming investigators.” According to the fire report, the major damage was confined to the 4th floor hotel room and did not spread.

Sheriff’s representative Chuck Mulligan told reporters this afternoon that the police may have located the occupant of the room, however, details have not yet been confirmed.

For more:  http://www.historiccity.com/2012/staugustine/news/florida/injuries-reported-ramada-inn-fire-morning-21950

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Filed under Claims, Fire, Guest Issues, Liability, Management And Ownership, Risk Management

Hospitality Industry Crime Risks: Louisiana Hotels' "Business Centers" Used For "Online Prostitution"; Pictures And Ads Found On Computers

“…Prosecutors say a Houston man who had used a hotel business center to post online ads offering a woman for prostitution faces up to 10 years in prison…”

“… posted online advertisements for sexual services and reportedly kept all the profits his victims made…”

A Houston man has pleaded guilty to transporting a woman for commercial sex, the US Attorney’s Office says. In court, 30-year-old Jerald Bland admitted he transported a woman to Louisiana so she could engage in prostitution.

Bland, aka “Moe Betta”, was arrested following an undercover Houston Police investigation in March 2010. Officers discovered a camera containing pictures of women in sexually provocative poses and Bland flashing money.

Sentencing is scheduled for March 20, 2012. If convicted, Bland faces up to 10 years in prison and a maximum $250,000 fine. Upon release, he also faces a lifetime sentence of supervised release.

Read more: http://www.myfoxhouston.com/dpp/news/local/120103-man-pleads-guilty-in-sex-trafficking-case#ixzz1iUwAekmu

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Filed under Crime, Guest Issues, Labor Issues, Liability, Management And Ownership, Privacy, Risk Management, Technology

Hospitality Industry Guest Security Risks: California Hotel Rooms Targeted By Thieves As Guests Leave "Patio Doors Open During Nice Weather"

“…(thieves) targeted first-floor Hotel Zoso rooms with open patio doors and took electronics, money and credit cards that were left out in the open…timing it so all the tourists were going to dinner and leaving their patio sliders open because the weather was nice…”

Most of the desert’s 17,000 hotel and motel rooms are expected to be filled from mid-January to early May as season kicks into high gear, leaving the door open for petty thieves to attack.

A number of people fell victim to a Palm Springs hotel burglary spree from April to November because they made two errors that police want current visitors to avoid.

He said eight of the 14 thefts were in October when temperatures were higher and guests left their doors open.

Visitors may not want to keep doors ajar now because of cooler weather, but simply having more people in town increases the amount of potential burglary targets, officials say.

Kazen suggested travelers lock all doors, hide property and be aware of their surroundings to ensure their safety. “They’re just kind of common sense things,” he said.

But they’re also steps that Howard Bianco learned to follow the hard way about five years ago.

The 48-year-old Indio man stayed at a Best Western Inn near Los Angeles International Airport and left his curtain open as he stepped out for dinner one night.

“Someone looked in, saw my iPod and camera, and, long story short, I found the door bashed in and they were gone,” he said. “Never saw them again.” The experience taught Bianco to be more discreet when staying in hotels. He encourages others to do the same, he said.

 In the case of the Hotel Zoso burglaries, the thefts appeared to be crimes of opportunity where the suspect took items from open rooms he came upon by chance.

After climbing over a front wall, Thompson entered first-floor rooms, flipped security latches in case occupants tried to enter from the hallway and took whatever he found, Kovaleff said.

“Stuff small enough to carry,” the sergeant said. “He was in and out.”

Thompson was arrested Nov. 11 after police set up a sting at the hotel. As two officers hid in the bathroom, the suspect entered a room through an unlocked patio door.

For more:  http://www.mydesert.com/article/20120103/NEWS0801/201030305/Hotel-season-can-also-bring-out-some-burglars?odyssey=tab%7Ctopnews%7Ctext%7CFrontpage

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Filed under Guest Issues, Liability, Maintenance, Management And Ownership, Privacy, Risk Management, Theft

Hospitality Industry Property Risks: Wisconsin Hotel Guests Hospitalized From "Carbon Monoxide Leak" As Swimming Pool Heating System Malfunctions

“…carbon monoxide levels of 800 parts per million were detected in the swimming pool area and 957 parts per million in a mechanical room where a heating system apparently malfunctioned, causing the leak…”

“…Levels of 9 parts per million usually will prompt officials to evacuate a building…”

As many as 16 people at a hotel near Lambeau Field were hospitalized Friday night after becoming ill from an apparent carbon monoxide leak, officials said. Battalion Chief Ed Jarosz of the Green Bay Fire Department said at least two of the victims were children who became ill in the swimming pool area at the Hilton Garden Inn, 1015 Lombardi Ave.

Two children were transported by ambulance, and 14 others were taken to a hospital by private vehicles, Jarosz said.

Children had been playing in the swimming pool area about 45 minutes before they began feeling sick, he said.

For more:  http://www.greenbaypressgazette.com/article/20120101/GPG0101/201010565/Carbon-monoxide-leak-at-Hilton-Garden-Inn-in-Green-Bay-sends-16-to-hospital

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Filed under Guest Issues, Health, Injuries, Insurance, Maintenance, Management And Ownership, Pool And Spa, Risk Management, Training

P3 Hospitality Industry Risk Report: "Hotel Cold Weather Checklist" Presented By Risk Manager Joe Fisco Of Petra Risk Solutions (Video)

[youtube=http://www.youtube.com/watch?v=zMr9bfhZ3Z4]

Petra Risk Solutions’ Risk Manager, Joe Fisco, offers a P3 Hospitality Risk Report – ‘Hotel Cold Weather Checklist’. 

P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

 For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Insurance, Liability, Maintenance, Management And Ownership, Risk Management, Training

Hospitality Industry Employee Risks: Texas Hotel Uses Video Cameras To Identify Housekeeper Who Used "Portable Electronic Skimmer" To "Steal Guest Credit Card Numbers"

“…a number of guests who suspected someone had entered their rooms and stolen their credit card information, even though they were still in possession of their credit cards. Charges usually were applied to the credit cards several days after the guests had departed the hotel…”

“…While monitoring the hidden camera’s video feed real-time from the hotel security office, Jose Ramirez observed Margarita Fernandez Abreu remove a small device from her pants pocket and then slide approximately three of the debit cards through the device…”

The Stephen F Austin set up an elaborate ruse to trick a hotel maid into revealing she had stolen the credit and debit card numbers of hotel guests.

 Possible suspects in the case were narrowed down to maid Margarita Abreu, the only employee who had entered the room with an electronic key card. Knowing that, the hotel managers set up a hotel room that appeared to be occupied but wasn’t. A hidden camera was placed in the room that focused on the coffee table and debit cards.

 “Margarita also looked through the purse that was on the table as well. Margarita then concealed the device back in her pocket and continued cleaning the room.” After two detectives viewed the video and identified the object as a “card skimmer” that captured and saved the data. That data could be later downloaded and re-encoded to create “clone” credit cards.

Abreu was arrested on charges of credit card abuse, a state jail felony. Her bail was set at $15,000.

For more:  http://www.kxan.com/dpp/news/crime/video-shows-credit-card-theft

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Filed under Crime, Guest Issues, Labor Issues, Maintenance, Management And Ownership, Risk Management, Technology, Theft