Category Archives: Labor Issues

Hospitality Industry Pool Risks: Florida Hotel Employees Hospitalized After Exposure To "Hazardous Chemicals"

Two Orlando hotel employees have been taken to the hospital after being exposed to pool cleaning chemicals that were incorrectly mixed.

Orange County Fire Rescue officials said two employees at the Vistana Villages Resort moved the chemical container to a safe area away from hotel guests on Saturday. But officials said the employees were injured in the process

Firefighters wore special hazardous material protective gear as they spent more than two hours cleaning up the chemicals.

No hotel guests were injured. Fire rescue resources were also sent to help the hospital to make sure the patients were properly decontaminated so they didn’t expose other patients.

Read more: http://www.miamiherald.com/2011/12/04/2531128/fla-hotel-workers-exposed-to-pool.html#ixzz1fatfwCeQ

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Filed under Guest Issues, Health, Injuries, Labor Issues, Liability, Maintenance, Management And Ownership, Pool And Spa, Risk Management

Hospitality Industry Employee Risks: "Employment Practices Liability Insurance" Policies Can Protect Hotel Owners From Costly Litigation When Using Social Media In Hiring Process

For a price comparatively nominal to the cost of litigation, employers can purchase an employment-practices liability insurance policy (EPLI). An EPLI policy provides protection for the employer from the economic and noneconomic losses resulting from employment-related claims, including but not limited to claims of wrongful termination, discrimination, harassment or retaliation.

  In addition to an employer’s risk-management portfolio for social media, an employer’s overall risk management should include an EPLI policy to protect them from the costly litigation associated with labor and employment.

Employers need to have a solid social-media policy in place. This policy should:

  • Outline what constitutes inappropriate use of social media, from personal use during work hours to the type of content posted, including defamatory language about the company.
  • Address the penalties for disclosure of trade secrets on public pages, in a language and context that can be understood clearly.
  • Address disciplinary action and termination procedures for violation of social-media use in its various forms.

Many hiring professionals and employers’ first stop during the hiring process is social-media outlets to screen applicants. They turn to LinkedIn or Facebook to learn more about an applicant’s education, their friends or even their social behavior.

Sometimes, a candidate is rejected based on content found on the applicant’s social-media pages, which could include inappropriate photos or comments, references to alcohol and substance abuse, discriminatory comments, slanderous statements and/or the sharing of confidential information regarding their previous employer, proof of poor communication skills and exaggeration of their qualifications.

While the above reasons are legitimate cause for concern, and employers advantageously have social media at their disposal to prevent negligent hiring, a business can be at risk for discrimination if accessing social-media sites that contain protected class information not privileged in the normal course of the hiring process.

To mitigate this risk, employers should use outside third parties in their hiring process, including background-verification companies and/or recruiters who document content acquired on social-media sites in the candidate-selection process.

For more:  http://www.propertycasualty360.com/2011/12/01/managing-social-media-risks-a-critical-task-for-20?t=workers-compensation

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Filed under Claims, Employment Practices Liability, Insurance, Labor Issues, Management And Ownership, Risk Management

Hospitality Industry Employee Risks: Washington DC Hotel Sued By Muslim Employee For Discrimination When He Was "Prohibited From Serving Israeli Delegation" (Video)

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The Mandarin Oriental Hotel in DC barred a Muslim employee from serving an Israeli delegation, CNN’s Barbara Starr reports.

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Filed under Guest Issues, Labor Issues, Liability, Management And Ownership, Risk Management, Training

Hospitality Industry Security Risks: NBC Security Consultant Demonstrates How Criminals Can Use Hotel Staff To Break Into Hotel Rooms (Video)

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NBC Security Consultant shows how criminals can use hotel staff to break into a hotel room.

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Filed under Crime, Insurance, Labor Issues, Liability, Maintenance, Management And Ownership, Risk Management, Theft, Training

Hospitality Industry Kitchen Risks: Restaurants Must Insure That Employees Understand "Kitchen Safety Procedures" (Video)

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Young Workers are the most vulnerable workers. They need to speak up more if they don’t understand safety procedures. Supervisors need to make sure they are working safely. This story takes place in a restaurant kitchen, and is a graphic example of the risks involved with young people not speaking up. It doesn’t hurt to speak up.

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Filed under Health, Injuries, Insurance, Labor Issues, Liability, Management And Ownership, Training

Hospitality Industry Information Security: Hotel Chain Computer System Hacked By Man Who Threatened To Reveal Confidential Information If He Was Not Hired For IT Position

“…an infected email attachment (was) sent to some Marriott employees to install malicious software on the company’s system that gave him a “backdoor” access to proprietary email and other files…”

“…Nemeth sent an email to Marriott staff on November 11 last year, informing them that he had been accessing Marriott’s computers for months and had obtained proprietary information… He threatened to reveal the information if Marriott did not give him a job maintaining the company’s computers…”

A Hungarian citizen has pleaded guilty to stealing confidential information from the computers of Marriott International, and threatening to reveal the information if the hotel chain did not offer him a job maintaining the company’s computers, the Department of Justice said.

Attila Nemeth, 26, pleaded guilty in a US court, according to a statement by DOJ. He was detained after he travelled to the states on a ticket purchased by Marriott for a fictitious job interview.

As he had not received a response from Marriott, Nemeth sent another mail on November 13 containing eight attachments, seven of which were documents stored on Marriott’s computers. The documents included financial documentation and other confidential and proprietary information, the DOJ said.

A US Secret Service agent, using the identity of a fictitious employee of Marriott, communicated with Nemeth on November 18, who continued to call and email the undercover agent demanding a job to prevent the public release of the documents, according to the plea agreement. Nemeth emailed a copy of his Hungarian passport as identification and offered to travel to America, according to the DOJ.

For more:  http://news.techworld.com/security/3320672/marriott-hotel-chain-hacked-by-disgruntled-job-seeker/

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Filed under Crime, Labor Issues, Liability, Maintenance, Management And Ownership, Privacy, Risk Management, Technology, Theft

Hospitality Industry Employee Risks: 61-Year Old California Hotel Housekeeper Arrested For Theft While Cleaning Guest Rooms

“…while she was cleaning she was seen taking a woman’s watch and hide it in the room… she was seen entering the room again and retrieve the watch, conceal it upon her person, and leave the room. It was then the trap was sprung and she was detained by security, who also took the watch back from her…”

“…officers arrested this 61-year-old cleaner from Los Angeles, and she was charged with burglary. Her bail was set at $50,000…”

On Friday, Nov. 11, at 12:55 p.m. officers of the Santa Monica Police Department went to the Fairmont Hotel, located at 101 Wilshire Boulevard, in order to investigate a report of a suspect who was being held at the hotel by their security chief in regard to some allegations of theft. When the officers arrived at the scene they spoke with the Director of Security who told them the detainee was an employee of the hotel.

He said there had been a number of thefts from the hotel rooms reported, and that the person, who was a cleaner at the Fairmont, had become the prime suspect. On the day prior to the officers being called the hotel, security had prepared a room with several items in order to make the room appear occupied by a guest. They had then placed a hidden camera inside the room.

For more:  http://www.smmirror.com/#mode=single&view=33538

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Filed under Crime, Guest Issues, Labor Issues, Liability, Management And Ownership, Risk Management, Theft

Hospitality Industry Employee Risks: South Carolina Hotel Maintenance Worker Arrested On Sexual Assault Charges For "Grabbing And Touching" Housekeeper "Inappropriately"

“…The victim…had been cleaning a room when one of the maintenance workers.. entered the room to help her flip a mattress…he walked up to her and began grabbing her breasts and touching her inappropriately…”
 
“…Dooley left but then allegedly returned 10 to 15 minutes later and reportedly exposed his genitals to the victim, touching himself…”

A Myrtle Beach man is behind bars after allegedly grabbing a co-worker inappropriately and causing her to be fearful of her safety a couple of weeks ago.

According to a police report, Myrtle Beach Police responded to a hotel in the 2700 block of N. Ocean Highway Saturday afternoon in reference to an assault that had taken place on Nov. 9.
 
She said she pushed Dooley off of her and told him to stop, and said they would both be fired if anyone saw his behavior. The victim also told police she told him not to touch her like that and told him to leave the room.
 
Dooley left but then allegedly returned 10 to 15 minutes later and reportedly exposed his genitals to the victim, touching himself.
The victim told police Dooley said things like “I am hanging to be a white boy” and “I love black Oreos” to her and she became afraid of him, scared he was going to attack her.
 
She then went to the head of housekeeping to tell her about what happened and the incident was reported to the hotel’s general manager. According to the victim, Dooley was then suspended from work.
Sunday, officers arrested Dooley and charged him with assault and battery in the second degree as well as indecent exposure.

 

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Filed under Crime, Labor Issues, Liability, Management And Ownership, Training

Hospitality Industry Employee Risks: Former Housekeepers File Complaint With EEOC Against California Hotel Claiming They Were Fired After "Complaining About Photos Posted On Bulletin Board"

“…not seeking monetary damages, but that they just want their jobs back with back pay. But, if necessary,..they would file a lawsuit against the hotel…”

The Reyes sisters claim someone posted photos of their faces atop bikini-clad cartoon images on a bulletin board in a hallway in the housekeeping department that is accessible only to employees.

Two former Santa Clara Hyatt Regency workers filed a complaint against the hotel with a federal employment agency Friday claiming that management fired them after they objected to photos of their faces pasted atop bikini-clad cartoon images on a company bulletin board.

The workers, Lorena Reyes, 50, of San Jose, and Martha Reyes, 48, of Milpitas, filed a complaint with the Equal Employment Opportunity Commission against the Santa Clara Hyatt Regency where the sisters worked in the housekeeping department for six years until they were fired in mid-October.

The complaint follows a discord that sparked between the sisters and Hyatt management during “Housekeeping Appreciation Week” in September during which Lorena Reyes, who has worked for the Hyatt for 24 years, and Martha Reyes, who has six years experience at the company, were both being honored.

 For more:  http://www.nbcbayarea.com/news/local/134174328.html

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Filed under Labor Issues, Liability, Management And Ownership, Risk Management, Training

Hospitality Industry Employee Risks: Police Arrest New York Restaurant Waiters Who Were "Equipped With Electronic Skimmers" To Steal Credit Card Information

“… the crooks equipped waiters at Smith & Wollensky, The Capital Grille, Wolfgang’s Steakhouse and JoJo — and at two restaurants outside the city — with electronic skimmers to steal the info from at least 50 customers…”

Waiters at some of New York’s swankiest eateries were part of a criminal crew that stole credit card information to create counterfeit cards — and then racked up some $600,000 in purchases, prosecutors revealed Friday.

Then Jacas used a “network of shoppers” to go on shopping sprees at high-end Manhattan stores like Chanel, Neiman Marcus, Cartier, Hermes of Paris, Bloomingdales, Bergdorf Goodman, Waldmann’s, London Jewelers, Burberry, Jimmy Choo, Lord & Taylor, prosecutors said.

One of them was Gregory Portacio, who infamously dragged a Queens mom to her death in 1980 by grabbing her neck chain and hanging on while an accomplice drove their getaway car down a block.

“Anybody who thinks credit card fraud brings out high class criminals should think again,” said Police Commissioner Ray Kelly, whose men were still searching for the 51-year-old career criminal and sex offender.

The crooks even used the phony American Express cards to refuel at Starbucks and also hit stores in Westchester County, Long Island, Boston, Chicago and Florida.

The ill-gotten goods were then fenced to “complicit customers” for cash, prosecutors said.

Read more: http://www.nydailynews.com/news/crime/smith-wollensky-steakhouse-waiters-busted-600-000-credit-card-scam-article-1.979766#ixzz1eA1lm2Y2

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Filed under Crime, Guest Issues, Labor Issues, Liability, Management And Ownership, Privacy, Risk Management, Theft