Category Archives: Guest Issues

Hospitality Industry Security Risks: Tennessee Motel Surveillance Video Identifies Suspects In Front Desk Register Theft

“…The clerk noticed the money missing, called police and a quick check of the surveillance video showed the two suspects running back to their room in the very same hotel…”

Cookeville Police said two men were arrested after burglarizing the motel where they were staying. Surveillance video led police to the men who robbed the motel on Interstate Drive on Wednesday night.

The desk clerk left the front office to begin preparing breakfast for guests. That’s when one suspect kept an eye on him, while the other cleaned out the register of more than $200.

Both men, whose identities were not released, were booked Thursday morning on theft charges.

Comments Off on Hospitality Industry Security Risks: Tennessee Motel Surveillance Video Identifies Suspects In Front Desk Register Theft

Filed under Crime, Guest Issues, Liability, Maintenance, Management And Ownership, Theft

Hospitality Industry Health Risks: $6 Million "Negligence Lawsuit" Filed Against Maryland Hotel After "Legionnaires' Disease" Outbreak Confirmed In Water System

“…The lawsuit seeks damages of $6 million dollars, $5 million for negligence and $1 million for loss of consortium…”

“…The Virginia resident who filed the claim reportedly spent 6 weeks in the hospital suffering a number of severe medical conditions and that cost hundreds of thousands of dollars in medical bills…”

The Maryland Department of Health and Mental Hygiene announced the illnesses in October 2011, which occurred after the individuals stayed at an Ocean City hotel. The hotel was later closed for several days to perform tests on the water systems to try and locate the bacteria that cause the disease.  Earlier this month, it was reported that one of those who contracted Legionnaires’ disease while staying at the hotel has filed a lawsuit against the hotel. 

[youtube=http://www.youtube.com/watch?v=HB7g81JxCq0]

  • Each year, between 8,000 and 18,000 people are hospitalized with Legionnaires’ disease in the U.S.
  • It is believed that many infections are not diagnosed or reported, so this number may be significantly higher.
  • More cases are usually found in the summer and early fall, but it can occur any time of year.
  • “Legionnaires’ disease is caused by Legionella bacteria,”
  • “Legionella bacteria can sometimes be found in manmade environments that contain warm water. 
  • These may include hot tubs, cooling towers, hot water tanks, large plumbing systems, or parts of the air-conditioning systems in large buildings. 
  • Proactive testing for Legionella can help prevent outbreaks of the disease. 
  • If an outbreak has occurred, testing for the bacteria can pinpoint sources of the potentially deadly pathogen to prevent further illnesses,”

For more:  http://www.environmental-expert.com/news/victim-of-legionnaires-disease-files-lawsuit-against-maryland-hotel-292018

Comments Off on Hospitality Industry Health Risks: $6 Million "Negligence Lawsuit" Filed Against Maryland Hotel After "Legionnaires' Disease" Outbreak Confirmed In Water System

Filed under Claims, Guest Issues, Health, Insurance, Liability, Management And Ownership, Risk Management

Hospitality Industry Health Risks: Two Wisconsin Women File "Salmonella Sushi Lawsuit" After Eating Sushi Rolls At Local Restaurant; Any Party In "Chain Of Distribution" Potentially Liable Under Product Liability Laws

Food-poisoning cases like the Salmonella sushi lawsuit generally fall under product liability laws. Any party in the product’s chain of distribution — including manufacturers, retailers, and middlemen — can potentially be held liable, depending on the source of contamination.

“…distributors may have removed the packaging before selling it to restaurants, which may not know they’re serving a potentially contaminated product, the Wisconsin victims’ lawyer told MSNBC…”

In a Salmonella sushi lawsuit filed last week, two Wisconsin women, 22 and 33, claim they were severely sickened after eating tuna sushi rolls at a local restaurant, MSNBC reports. The sushi rolls allegedly contained ground yellowfin tuna with Nakaochi Scrape.

California-based Moon Marine USA has recalled 59,000 pounds of raw, ground yellowfin tuna from India, which was packaged as “Nakaochi Scrape AA” or “AAA.”

But distributors may have removed the packaging before selling it to restaurants, which may not know they’re serving a potentially contaminated product, the Wisconsin victims’ lawyer told MSNBC.

Salmonella infections generally lead to diarrhea, fever, and abdominal cramps within 72 hours, according to the FDA. Victims usually recover after about a week.

But the Wisconsin women’s infections were more severe, and required hospital treatment. One woman was diagnosed with an ulcerated colon, which her personal-injury lawsuit blames on contaminated Nakaochi Scrape.

Scientific tests show the Salmonella sushi victims were sickened by a rare type of bacteria called Salmonella Bareilly, the women’s lawyer said. Investigations are underway to determine where bacteria came from.

For more:  http://www.reuters.com/article/2012/04/25/tagblogsfindlawcom2012-injured-idUS319130664220120425

Comments Off on Hospitality Industry Health Risks: Two Wisconsin Women File "Salmonella Sushi Lawsuit" After Eating Sushi Rolls At Local Restaurant; Any Party In "Chain Of Distribution" Potentially Liable Under Product Liability Laws

Filed under Claims, Food Illnesses, Guest Issues, Health, Insurance, Liability, Management And Ownership, Risk Management

Hospitality Industry Employment Risks: Federal Lawsuit Alleges Miami Employment Agency Forced Thrity "H-2B Status" Guest Workers To Do Unsanctioned Work As Housekeepers At Florida Hotels

According to the lawsuit, thirty guest workers were brought to Miami by Villanueva, purportedly to work at the W South Beach as housekeepers for $8.28 an hour.

“…(plaintiff) had many of the workers do unsanctioned work for less than minimum wage. He charged the workers “security deposits” ranging from 50,000 to 100,000 Filipino pesos– or $1,200 to $2,350– which they would lose if they quit those jobs. He crowded the workers in housing Florida and New Jersey, “on floors, air mattresses, and in hallways”, according to the suit, and in “beds infested with bedbugs.”

According to a new federal lawsuit, the Filipino worker who changed your sheets at W South Beach Hotel, or served you lunch at posh restaurants and country clubs, may have essentially been an indentured servant. Seventeen Filipino immigrants allege that a ring of Miami-based employment agencies charged them outrageous “security deposits,” forced them to work for less than minimum wage and no overtime, and stashed them in overcrowded housing.

In a statement to Riptide, the hotel’s general manager George Cozonis acknowledged that the W had used Villanueva’s workers in the past: “W South Beach does not currently work with Jose Villanueva’s agency, Lincoln Road Employment Advisory Services, to provide staffing to the hotel or any of its affiliated operators. LREAS was used briefly during the opening period of the hotel, but all ties were severed more than 19 months ago.”

Employers such as the W, The Admiral’s Club country club in Jupiter, and the Kiawah Island Club in South Carolina arranged with Villanueva for the workers to immigrate under H-2B status from 2006 to 2009.

For more:  http://blogs.miaminewtimes.com/riptide/2012/04/miami_employment_agencies_supp.php

Comments Off on Hospitality Industry Employment Risks: Federal Lawsuit Alleges Miami Employment Agency Forced Thrity "H-2B Status" Guest Workers To Do Unsanctioned Work As Housekeepers At Florida Hotels

Filed under Crime, Guest Issues, Labor Issues, Liability, Management And Ownership, Risk Management

Hospitality Industry Health Risks: Oklahoma Restaurant Chain Faces Multiple Lawsuits After "Salmonella Outbreak"; 68 People Confirmed Infected By Centers For Disease Control (CDC)

 “..(the Plaintiff)..sued the restaurant in February, claiming that she was sick  for two weeks after eating at Taco Bell. She’s seeking more than $75,000 in  damages…”

The Centers for Disease Control said that 68 people — including 16 in Oklahoma  — were infected with salmonella after eating at a “Mexican-style fast-food  restaurant chain.”

Taco Bell is facing a second lawsuit after a Shawnee family said their child  contracted salmonella in Oklahoma. The family said their 9-year-old got sick from eating at the restaurant.  The child spent three days in a hospital with a 105-degree fever, according to  the lawsuit.

A lawsuit filed by a Norman woman who claimed she contracted salmonella  after eating at Taco Bell was transferred to federal court.

In a court filing, Taco Bell denied it was liable for Smith’s illness.  The company asked a federal judge to dismiss it from the lawsuit.
Read more: http://www.koco.com/health/30917551/detail.html#ixzz1t4R5gjdr

Comments Off on Hospitality Industry Health Risks: Oklahoma Restaurant Chain Faces Multiple Lawsuits After "Salmonella Outbreak"; 68 People Confirmed Infected By Centers For Disease Control (CDC)

Filed under Food Illnesses, Guest Issues, Health, Insurance, Liability, Management And Ownership, Risk Management

Hospitality Industry Legal Risks: Texas Hotel Sued By Man For "Negligence" After Breaking Ankle In Hotel Lobby

“…(Plaintiff) fell on a slippery marble floor near the lobby area of the hotel…(he) is seeking damages and court costs…”

A native of the Netherlands is suing after he broke his ankle at a Memorial-area hotel.  Harry Kanters filed a lawsuit on Tuesday, April 17 in the Harris County District Court against American Liberty Hospitality and Hilton Garden Inn/Houston Galleria in Memorial, citing negligence.

Kanters says on April 18, 2010, he broke his ankle while staying as a guest at the Hilton Garden Inn Galleria, located at 3201 Sage Road in Memorial.

He is being represented in the case by Southlake attorney Gregory Jones.

For more: http://www.ultimatememorial.com/stories/354485-courts-memorial-hotel-blamed-for-broken-ankle

Comments Off on Hospitality Industry Legal Risks: Texas Hotel Sued By Man For "Negligence" After Breaking Ankle In Hotel Lobby

Filed under Guest Issues, Injuries, Insurance, Liability, Maintenance, Management And Ownership

Hospitality Industry Legal Risks: Texas Hotel Sued By Man For "Negligence" After Breaking Ankle In Hotel Lobby

“…(Plaintiff) fell on a slippery marble floor near the lobby area of the hotel…(he) is seeking damages and court costs…”

A native of the Netherlands is suing after he broke his ankle at a Memorial-area hotel.  Harry Kanters filed a lawsuit on Tuesday, April 17 in the Harris County District Court against American Liberty Hospitality and Hilton Garden Inn/Houston Galleria in Memorial, citing negligence.

Kanters says on April 18, 2010, he broke his ankle while staying as a guest at the Hilton Garden Inn Galleria, located at 3201 Sage Road in Memorial.

He is being represented in the case by Southlake attorney Gregory Jones.

For more: http://www.ultimatememorial.com/stories/354485-courts-memorial-hotel-blamed-for-broken-ankle

Comments Off on Hospitality Industry Legal Risks: Texas Hotel Sued By Man For "Negligence" After Breaking Ankle In Hotel Lobby

Filed under Guest Issues, Injuries, Insurance, Liability, Maintenance, Management And Ownership

Hospitality Industry Health Risks: California Hotel Sued For $6 Million By Man Who Contracted Legionnaires' Disease From Hotel's Water System; Tests Confirm Bacteria Sickened Six People Resulting In One Death

“…In October 2011, the Maryland Department of Health and Mental Hygiene confirmed the Legionella bacteria was present in water collected from various locations at the Plim Plaza. Six people were sickened with Legionnaires’ disease; one of them later died…”

The lawsuit alleges that the hotel was negligent in its failure to “adequately inspect, monitor and maintain” its water system.

(The Plaintiff)…went on to spend six weeks in the hospital, during which he experienced renal failure, septic shock and respiratory failure, according to the complaint. His medical bills exceeded $200,000 by the time he was discharged on Sept. 24.

A Virginia man who contracted Legionnaires’ Disease in Ocean City last summer is suing the Plim Plaza Hotel for $6 million.

Virginia resident Pat Eldon Dent Jr., and his wife, Martha Dent, filed a lawsuit against the historic Boardwalk hotel in U.S. District Court in Baltimore on April 18. The lawsuit, which names Plim Plaza Hotel Inc. and the Hale and John Harrison Partnership as defendants, seeks $5 million for negligence and $1 million for loss of consortium.

The lawsuit alleges the hotel’s water system was contaminated with unsafe levels of the Legionella bacteria while Dent and his wife stayed there between July 29, 2011, and Aug. 1, 2011. After returning to his home on Aug. 1, Dent began to feel feverish and on Aug. 10 was admitted to Winchester Medical Center and diagnosed with Legionnaires’ disease, according to the seven-page complaint filed by Rockville attorney Ronald Karp.

For more:  http://www.delmarvanow.com/article/20120421/WCT01/204210346/Virginia-man-who-contracted-Legionnaires-files-lawsuit-against-OC-hotel

2 Comments

Filed under Guest Issues, Health, Injuries, Insurance, Liability, Maintenance, Management And Ownership, Pool And Spa, Risk Management

Hospitality Industry Guest Safety Risks: Houston Hotel Sued By Parents Of Young Girl Injured By Restaurant's "Rotating Floors"

“…(they) are suing for damages that include emergency room expenses, future surgeries to “restore the normal appearance of Erin’s foot” and prescription drugs as well as “likely permanent disfigurement” of the child’s foot. She was involved in dance classes prior to the incident…”

They allege in the lawsuit that Hyatt and Spindletop failed to use reasonable care to make the restaurant safe, primarily by failing to “remedy and warn of a serious safety hazard that was especially dangerous to small children.”

Set at the very top of the Hyatt Regency Houston hotel downtown, Spindletop is a popular destination for date nights and special occasions. The rotating floors in the restaurant spin guests slowly around for impeccable views of the city skyline, making Spindletop a draw since it first opened in 1972. But those rotating floors ended up creating a nightmarish scenario for one couple, who allege in a lawsuit that their 4-year-old’s foot became lodged between two rotating platforms, causing serious injuries.

The couple, Dehong Shen and Min Zhang, filed a lawsuit against Spindletop and its parent company, the Hyatt corporation, on April 17. In the filing, Shen and Zhang accuse the restaurant of gross negligence for failing to prevent the injury to their child and for failing to provide sufficient assistance to the family when the toddler’s leg became stuck.

For more:  http://blogs.houstonpress.com/eating/2012/04/spindletop_lawsuit_rotating_floor_child_injured.php

Comments Off on Hospitality Industry Guest Safety Risks: Houston Hotel Sued By Parents Of Young Girl Injured By Restaurant's "Rotating Floors"

Filed under Claims, Guest Issues, Injuries, Insurance, Liability, Maintenance, Management And Ownership, Risk Management

Hospitality Industry Guest Safety Risks: Houston Hotel Sued By Parents Of Young Girl Injured By Restaurant's "Rotating Floors"

“…(they) are suing for damages that include emergency room expenses, future surgeries to “restore the normal appearance of Erin’s foot” and prescription drugs as well as “likely permanent disfigurement” of the child’s foot. She was involved in dance classes prior to the incident…”

They allege in the lawsuit that Hyatt and Spindletop failed to use reasonable care to make the restaurant safe, primarily by failing to “remedy and warn of a serious safety hazard that was especially dangerous to small children.”

Set at the very top of the Hyatt Regency Houston hotel downtown, Spindletop is a popular destination for date nights and special occasions. The rotating floors in the restaurant spin guests slowly around for impeccable views of the city skyline, making Spindletop a draw since it first opened in 1972. But those rotating floors ended up creating a nightmarish scenario for one couple, who allege in a lawsuit that their 4-year-old’s foot became lodged between two rotating platforms, causing serious injuries.

The couple, Dehong Shen and Min Zhang, filed a lawsuit against Spindletop and its parent company, the Hyatt corporation, on April 17. In the filing, Shen and Zhang accuse the restaurant of gross negligence for failing to prevent the injury to their child and for failing to provide sufficient assistance to the family when the toddler’s leg became stuck.

For more:  http://blogs.houstonpress.com/eating/2012/04/spindletop_lawsuit_rotating_floor_child_injured.php

Comments Off on Hospitality Industry Guest Safety Risks: Houston Hotel Sued By Parents Of Young Girl Injured By Restaurant's "Rotating Floors"

Filed under Claims, Guest Issues, Injuries, Insurance, Liability, Maintenance, Management And Ownership, Risk Management