Tag Archives: Risk Reduction

Hospitality Industry Safety Solutions: Hotels Must Increase “Value-Added Security Services” For Female Guests; $125 Billion Spent By Women On Travel

“…Women-young, old, single, married, widowed and gutsy are fueling an explosive growth in the travel industry. Estimates are that women will Hotel Safety Concerns For Female Travelersspend some $125 billion on travel in the next year.” With such staggering projected growth, it is exponentially beneficial for hotels to cater specifically to this market. More importantly, catering to this trend is necessary to remain competitive in the market, and a quintessential underlying value of all lodging establishments: safety for its guests with special attention to female travelers…”

Here are several security tips for hoteliers that will be perceived as value-added and appreciated services by female travelers. These suggestions from a hotel expert prospective to bolster the security for female guests include:

  • When female guests are checking into the hotel, the front desk staff should not call out her name or room number as a precaution.
  • Bellhops and front desk staff should be encouraged to be honest with the female guests about night travel alone. In any case the guest insists on leaving, the hotel should provide them with access to reliable transportation service that is trusted by the hotel agency.
  • Hoteliers should suggest rooms that are closer to the elevators to prevent women from walking down long halls or corridors. Women should be given rooms that are not on the first floor with a window or sliding glass door.
  • Place a card in each guest’s room with safety tips, like “Never place your room key card down unattended. If you do notice that the card is missing, you should contact the front desk immediately.” This is a very inexpensive way to inform women travelers that the hotel is focused on their security.
  • For the safety of your establishment, discourage employees from fraternizing with guests. This opens a huge door for liability lawsuits, and it is just not professional.
  • If the hotel doesn’t have valet service, female guests should be escorted to their vehicle, especially at night. The kind gesture will be appreciated and offer the female guest an added level of security. Additionally, it will add a significant amount of value to her stay with the hotel.
  • When a female guest checks-in, the bellhop should perform a brief security check of the room with the female guest standing in the doorway or where she feels comfortable. This quick check includes testing the windows to make sure they are locked and an explanation of the emergency exits and how to contact the hotel staff for help.

For more:  http://www.expertclick.com/NRWire/Releasedetails.aspx?id=46609

Comments Off on Hospitality Industry Safety Solutions: Hotels Must Increase “Value-Added Security Services” For Female Guests; $125 Billion Spent By Women On Travel

Filed under Guest Issues, Insurance, Liability, Management And Ownership, Risk Management, Training

P3 Hospitality Risk Update: Hotel "Fire Alarm Pranks" (Video)

[youtube=http://www.youtube.com/watch?v=Ejj95mIBwU0]

Petra Risk Solutions’ Director of Risk Management, Todd Seiders, offers a P3 Hospitality Risk Update – ‘Fire Alarm Pranks’. 

 P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

 For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

 

Comments Off on P3 Hospitality Risk Update: Hotel "Fire Alarm Pranks" (Video)

Filed under Guest Issues, Labor Issues, Liability, Management And Ownership, Training

Hotel Industry Risk Management: Hotel Owners Must Establish Effective Internal Or Outsourced Risk Reduction Programs To Keep Corporate Insurance Premiums Down And Avoid Legal Violations And Penalties

Little attention is given to the security department as a member of an overall cost-reducing risk-management program. Risk reduction saves money now and in the immediate future and is easily quantifiable

A poorly organized or implemented hotel security program has a direct negative impact on corporate profits. Many organizations are suffering chronically low revenue per available room, resulting in companywide cost-cutting initiatives.

Risk-management considerations are fairly universal and reasonably simple in the hotel industry. Some variations exist, often based on your region and the type of facility you are managing. Some factors to consider that help create an effective program include:

  • defining segments of your operation that cause frequent insurance claims resulting in higher corporate insurance premiums;
  • determining the elements that will tarnish your brand; and
  • assessing what policies and procedural failures or system deficiencies are violations of law, which can lead to crushing civil and criminal penalties.

For more:   http://www.hotelnewsnow.com/Articles.aspx?ArticleId=3377&ArticleType=35&PageType=News

Comments Off on Hotel Industry Risk Management: Hotel Owners Must Establish Effective Internal Or Outsourced Risk Reduction Programs To Keep Corporate Insurance Premiums Down And Avoid Legal Violations And Penalties

Filed under Health, Injuries, Insurance, Liability, Risk Management