Tag Archives: Online Tracking

Hospitality Industry Liability Solutions: Hotel “Room Safe Online Tracking” Can Mitigate Guest Personal Property Loss

“…Tracking (room safe contents) is important because it can be a potential liability issue for hotels…“A guest might say, ‘But I left $1,000 in Hotel Room Safe Liabilitythere, and you only found $20!’”… Hotels can mitigate this issue by asking guests if they have left anything in the room safe before they leave the hotel…At the same time, it can be possible for safes to offer online tracking more easily by plugging into an online tracking system a hotel already has, such as for an emergency management system…”

Online tracking can ease the checkout process by making it less likely that a guest will leave a personal item in the room safe, said Bill Oliver, president for North America, VingCard Elsafe. Front-desk staff can prevent items from being left in the safe by merely querying departing guests at check-out.

Online tracking for hotel safes may not be a fit for smaller properties due to the cost involved in setting up the system, said John Foley, VP of sales at Safemark.

Larger properties can make better use of online tracking because of the sheer number of guests using safes each day, Foley said.

“At a property the size of MGM Grand in Las Vegas, you might have 60 guest openings or 100 service calls a day, so big box properties just have different ways of tracking different products inside the guestroom,” he said.

For more:  http://www.hotelmanagement.net/technology/tracking-safes-online-25340

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