Hospitality Industry Risk: "Petra Risk Solutions" Releases "P3 Hospitality Risk Report" Video On "Innkeeper's Limit Of Liability"

[vimeo http://www.vimeo.com/52513786 w=630&h=354]

Petra Risk Solutions’ Director of Risk Management, Todd Seiders, offers a P3 Hospitality Risk Report – ‘Innkeeper’s Limit of Liability’. 

  P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

 For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Hotel Industry Pool Safety Risks: Hotel Management Must Insure Full "Pool And Spa" Safety Compliance Including Drain Cover And "Clear Water" Maintenance

“…On average 566 people are hospitalized in Florida each year for injuries suffered from near drowning… Costs of a near drowning-related hospital stay range from $10,000 for standard 2-day treatment to $4 million in case of brain damage…”

“…Federal law requires public pools and hot tubs to be equipped with an anti-entrapment drain cover. A safety vacuum release system is required for those pools or hot tubs with a single main drain…”

 “…Keep pools clean and clear so that swimmers can be seen if they are in trouble in the water. This can prevent drownings. Also clean and clear water is a sign of disease free water. ..”

According to the Florida Department of Health, studies from 2001-2005 suggest that the state averages 465 deaths per year from unintentional drowning. Similar studies suggest that Florida ranks in the United States in drowning deaths for young children. A more recent statistic points that in 2008 71% Florida’s drowning deaths involved children ages 0-4. The federal and state laws offer some pool regulations through the Virginia Graeme Baker Pool and Spa Safety Act of 2007, named after a 7-year-old who died after the suction of a drain entrapped her underwater. Entrapment occurs when a pool’s filtration system sucks a child under water.

The U.S. Consumer Product Safety Commission enforces the law, and public places such as health clubs and hotels must comply or risk an immediate closure of the pool area. So the first step to pool safety is to make sure the pool drain complies with the law and has a safety vacuum release.

In addition to preventing the dangers from faulty drains there are other steps to make pools safer. Many pools with cloudy water may contain harmful bacteria. Believe it or not many deaths and injuries come from bacteria in pools and spas. Legionnaires disease is a disease that can kill and can be acquired from just sitting next to a dirty hot tub or spa. In a recent Orlando case a visitor from England died when exposed to Legionella bacteria and acquired Legionnaires disease sitting poolside next to a hotel spa next to the pool. If the hot tub is dirty or murky, stay away and contact the pool operator and the County Health Department. Your life may depend on it.

For more:  http://orlando.injuryboard.com/property-owners-liability-slip-and-fall/pool-safety-tips-for-summer-.aspx?googleid=291052

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Hospitality Industry Computer Risks: Cybercrime Risks Remain Perilous As "Malicious Software Or Malware" Increases To 6 Million Programs In First Three Months Of 2011

The amount of new malicious software, or “malware,” unleashed on the internet during the first three months of this year hit six million programs, according to a report last week by McAfee, the computer antivirus maker. “It’s been a busy start to 2011 for cybercriminals,” Vincent Weafer, senior vice president of McAfee Labs, said in a statement.

A 2009 study by computer antivirus maker McAfee and SAIC, a technology security firm, estimated that computer crime cost companies $1 trillion across the globe, but analysts say the actual total is sure to be higher as computer security breaches are underreported.

“I think all the service providers are victims of this type of issue, it’s just whether the company has a public interface to warn users of this type of problem is the big question,” Andrew Lih, author and professor at the University of Southern California, told CNN.

“Google has been pretty good at being forthcoming in having this kind of dialogue with its users,” Lih said. “It’s very possible to probable that these other service providers, from Yahoo to Microsoft to any of these other ones, have had these types of attacks, it’s just that Google has been very public in trying to combat this.”

For more:  http://business.blogs.cnn.com/2011/06/07/the-hidden-cost-of-cybercrime/

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Hospitality Industry Legal Risks: Amended "Americans With Disabilities Act" (ADA) Became Law On May 24 With Potential For "Increased Frequency Of Litigation Losses"; Management Must Improve Accomodation Efforts

“…under the amended act, an employee who suffers from depression may be able to function quite normally with the aid of medication but will still be considered to be disabled and will need to receive accommodation….”

“…the frequency of discrimination claims will likely increase — as will the frequency of litigation losses — but she says the severity of individual claims will likely not change all that much, with class actions in this field being a rarity…”

Existing employment-practices liability insurance policies shouldn’t have to be rewritten or modified, she says. “We would push back on any attempt to limit coverage just because the act has been expanded.”

Employers, however, should be integrating their disability-management programs to include non-occupationally injured and ill employees, and not just workers’ compensation cases, according to Pimentel.

“That is the big trend, and by the way, from an ADA-compliance standpoint, I recommend employers take a close look at doing that,” Pimentel says.

Employers should also be revisiting how much training they are doing among their supervisors on employee etiquette, language and comfort levels in communicating with disabled employees, he advises.

“Talking to them about their needs for accommodation is … an enforced requirement under the law,” Pimentel says.

For more:  http://www.hreonline.com/HRE/story.jsp?storyId=533338925

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Hotel Industry Guest Health Risks: More Major Hotels Are Offering "Allergy Friendly" Rooms To Satisfy Demand From Sensitive Guests

Hyatt Rooms Executive Ash Awasthi said you will notice the air smells pure as soon as you walk into one of their 10 rooms set aside and treated to be allergy friendly…”They are nine to ten times purer than what you get outside.”

Hyatt places a $25 per night up charge for an allergy friendly room…The American Hotel and Lodging Association says almost 40% of all hotels now have allergy friendly options and up-charges vary.

Most people don’t realize this, but you can ask for an allergy friendly room at the Hyatt.

Awasthi said these rooms are special for three reasons. First, he said very single surface is chemically treated so dust doesn’t stick. Also, there is a special casing on the mattress and pillows. “Basically it’s the fabric that prevents any impurities,” he said. He also pointed out what he said is a medical grade air purifier. “This filters out 99% of the particles or bacteria you have in the room.”

Lewis had not heard of allergy friendly hotel rooms and said, “It’s certainly something I would look into going forward.”

Hyatt places a $25 per night up charge for an allergy friendly room. “If I went outside and found myself gasping for air, I think $25 is fair,” Lewis said.

Ear Nose and Throat Doctor Carmelo Saraceno in Tampa says he would recommend the rooms to his patients and thinks they are a great option. “It’s (allergies) not comfortable and leads to other medical conditions later on,” he said about the long-term affects of allergies.

Lewis tried an allergy friendly room shortly after we met him at the Hyatt and noticed his eyes were not nearly as itchy the following morning.

For more:  http://www.abcactionnews.com/dpp/homepage_showcase/more-hotels-going-allergy-friendly

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Hospitality Industry Employee Security: New York Hotel Suspends Supervisor For Failing To Report "Sexual Assault" On Housekeeper In Timely Manner

“…Authorities say the businessman, who is in his 70s, attacked a maid at The Pierre hotel…The hotel… suspended the supervisor of housekeeping for not reporting the alleged assault…”

The maid told her superiors that she was assaulted that night, but they said it was best to wait until the following morning to report it to the security director, a law enforcement official told The Associated Press on Tuesday. The director called police Monday morning.

A businessman and former chairman of a major Egyptian bank charged with sexually abusing a housekeeper at a luxury Manhattan hotel is being held on $25,000 bail and has been ordered to hand over his passport because he is considered a flight risk. Omar was arraigned on two counts of sexual abuse and forcible touching.

Authorities say the maid was called to Omar’s room Sunday evening to drop off tissues. District Attorney Nicole Blumberg said that when the victim entered the room, the defendant grabbed her in a bear hug and her kissed her on the lips and neck and told her repeatedly that he liked her, before grabbing her breasts.

The prosecutor said that as the maid tried to get away, he grabbed her in a second bear hug, grinding his groin against her leg. She broke away again, and the prosecutor said the defendant then squeezed her buttocks.

Pierre spokeswoman Nora Walsh said in an email to The Associated Press on Wednesday that the supervisor of housekeeping was suspended pending an investigation.

For more:  http://www.taiwannews.com.tw/etn/news_content.php?id=1615690

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Hotel Industry Guest Safety Risks: Death Of Woman Who Fell From 10th Floor Window Of Atlanta Hotel Will Trigger Investigation Of Permitting And Inspection Of Hotel Window Replacements And Installation (Video)

“…how did two young women crash through windows of the Midtown W Hotel on Saturday, May 29th….One woman died, the other is severely injured…”

[youtube=http://www.youtube.com/watch?v=ipR_7kvir8o]

“…The windows go floor to ceiling and do not appear to be double paned windows. There is a barrier about 40 inches up from the floor…The City of Atlanta says no permits were issued for new windows and no permit inspection was done for window installation…”

 

According to Fulton County property tax records, the building was constructed in 1974 and was taken over by Noble Investment Group from Starwood Hotels and Resorts. It then underwent a 50 million dollar renovation project in 2007.

The City of Atlanta says no permits were issued for new windows and no permit inspection was done for window installation. We’ve asked whether or not the existing windows would meet today’s safety standards. We are still waiting for a response.

“Just within an instant, they literally, flew out of the window,” Raymond Hamilton said as he describe how he watched the horrible scene early Saturday morning.

The fiancé of the woman who died has many questions. Even though he says he’s heard nothing from the Midtown W Hotel or its management he plans to continue to seek answers and so do we.

For more:  http://www.11alive.com/news/article/192882/40/Tragic-fall-at-W-Hotel-raises-window-safety-concerns

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Hospitality Industry Guest Injury Risks: Children Seriously Injured In UK Hotel "Jumping Castle" When Wind Gust Sends It Crashing Into A Telephone Pole

“Seventy per cent of all injuries on jumping castles occur from falls, most of these result in fractures… there can also be concussions,”

“…Three children in the UK were seriously injured after a jumping castle they were playing in was lifted off the ground by a wind gust before crashing into a telegraph pole….”

Seven-year-old Koby Dakin, his brother Kyle Dakin, 10, and eight-year-old Imogen Wright were thrown into the air after winds exceeding 60 km/h ripped the castle from its supports during a christening party at the White House Hotel in Whitby, North Yorkshire, at the weekend.

Mr Young’s son Koby was airlifted to hospital suffering a broken leg, two arm fractures, a broken rib, punctured lung and head trauma, while his older brother was treated in hospital for a leg injury.

Imogen Wright was hospitalised with head injuries and a concussion.

For more:  http://news.ninemsn.com.au/world/8255791/children-injured-after-jumping-castle-blows-away

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Hospitality Industry Employee Safety Risks: Hotel Housekeepers And Staff May Wear "Electronic Panic Buttons" To Protect Against Assault If New York Legislation Is Passed

“New York hotel workers would have electronic “panic buttons” under a new bill proposed after then-IMF chief Dominique Strauss-Kahn was charged with sexually assaulting a hotel maid…”

“…Hotel workers needing urgent help could use the panic buttons to contact the hotel’s front desk or its security, then police could be called if necessary…”

“…assaults may be undercounted, experts say, since workers may fear being sacked and employers, mindful of insurance, might not want to report assaults that are not severe….”

 Assemblyman Lancman, who chairs the Assembly’s subcommittee on workplace safety, said attacks on hotel maids and housekeepers were relatively common although he had no data to support that.

In 2009, 100 hotel maids were assaulted—70 by people, 30 by animals—according to the U.S. Bureau of Labor Statistics. But assaults may be undercounted, experts say, since workers may fear being sacked and employers, mindful of insurance, might not want to report assaults that are not severe. 

Hotel companies are examining security protocols following the incident, industry executives said on Tuesday.

 For more:  http://www.businessinsurance.com/article/20110525/NEWS01/110529923

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Hospitality Industry Employee Risks: Texas Hotel Manager Arrested For Theft As Guest Cash Payments Were Adjusted In The Computer

“….Hotel management discovered Hunter had been stealing for some time, the affidavit claimed. Officials found Hunter would check guests in and adjust off cash payments in the computer, then take the money...”

“…Hunter…was charged with theft over $1,500 under $20,000, according to an arrest warrant affidavit. Hunter’s bond was set at $5,000…”

A 30-year-old woman is suspected of stealing more than $3,000 from a Burkburnett business she worked for. On May 13, police were contacted by a representative of Sunway Hotel Management. The person said an audit of the property found money had been taken from the hotel safe, and from cash transactions.

The representative said Hunter, the general manager, said she had borrowed the missing money to pay for a child’s doctor bill, and would return it when she got paid. She was told she needed to come to the hotel to discuss the issue but never showed up.

A total of $2,618 in cash payments had been taken that way, allegedly all by Hunter. The total reached about $3,268 including petty cash from the safe.

For more:  http://www.timesrecordnews.com/news/2011/may/25/crime_beat_5-25/

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