Author Archives: Ida

Hospitality Industry Legal Risks: Amended "Americans With Disabilities Act" (ADA) Became Law On May 24 With Potential For "Increased Frequency Of Litigation Losses"; Management Must Improve Accomodation Efforts

“…under the amended act, an employee who suffers from depression may be able to function quite normally with the aid of medication but will still be considered to be disabled and will need to receive accommodation….”

“…the frequency of discrimination claims will likely increase — as will the frequency of litigation losses — but she says the severity of individual claims will likely not change all that much, with class actions in this field being a rarity…”

Existing employment-practices liability insurance policies shouldn’t have to be rewritten or modified, she says. “We would push back on any attempt to limit coverage just because the act has been expanded.”

Employers, however, should be integrating their disability-management programs to include non-occupationally injured and ill employees, and not just workers’ compensation cases, according to Pimentel.

“That is the big trend, and by the way, from an ADA-compliance standpoint, I recommend employers take a close look at doing that,” Pimentel says.

Employers should also be revisiting how much training they are doing among their supervisors on employee etiquette, language and comfort levels in communicating with disabled employees, he advises.

“Talking to them about their needs for accommodation is … an enforced requirement under the law,” Pimentel says.

For more:  http://www.hreonline.com/HRE/story.jsp?storyId=533338925

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Filed under Claims, Employment Practices Liability, Insurance, Labor Issues, Legislation, Liability, Management And Ownership, Risk Management, Training

Hotel Industry Guest Health Risks: More Major Hotels Are Offering "Allergy Friendly" Rooms To Satisfy Demand From Sensitive Guests

Hyatt Rooms Executive Ash Awasthi said you will notice the air smells pure as soon as you walk into one of their 10 rooms set aside and treated to be allergy friendly…”They are nine to ten times purer than what you get outside.”

Hyatt places a $25 per night up charge for an allergy friendly room…The American Hotel and Lodging Association says almost 40% of all hotels now have allergy friendly options and up-charges vary.

Most people don’t realize this, but you can ask for an allergy friendly room at the Hyatt.

Awasthi said these rooms are special for three reasons. First, he said very single surface is chemically treated so dust doesn’t stick. Also, there is a special casing on the mattress and pillows. “Basically it’s the fabric that prevents any impurities,” he said. He also pointed out what he said is a medical grade air purifier. “This filters out 99% of the particles or bacteria you have in the room.”

Lewis had not heard of allergy friendly hotel rooms and said, “It’s certainly something I would look into going forward.”

Hyatt places a $25 per night up charge for an allergy friendly room. “If I went outside and found myself gasping for air, I think $25 is fair,” Lewis said.

Ear Nose and Throat Doctor Carmelo Saraceno in Tampa says he would recommend the rooms to his patients and thinks they are a great option. “It’s (allergies) not comfortable and leads to other medical conditions later on,” he said about the long-term affects of allergies.

Lewis tried an allergy friendly room shortly after we met him at the Hyatt and noticed his eyes were not nearly as itchy the following morning.

For more:  http://www.abcactionnews.com/dpp/homepage_showcase/more-hotels-going-allergy-friendly

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Filed under Health, Management And Ownership, Technology, Training

Hospitality Industry Employee Security: New York Hotel Suspends Supervisor For Failing To Report "Sexual Assault" On Housekeeper In Timely Manner

“…Authorities say the businessman, who is in his 70s, attacked a maid at The Pierre hotel…The hotel… suspended the supervisor of housekeeping for not reporting the alleged assault…”

The maid told her superiors that she was assaulted that night, but they said it was best to wait until the following morning to report it to the security director, a law enforcement official told The Associated Press on Tuesday. The director called police Monday morning.

A businessman and former chairman of a major Egyptian bank charged with sexually abusing a housekeeper at a luxury Manhattan hotel is being held on $25,000 bail and has been ordered to hand over his passport because he is considered a flight risk. Omar was arraigned on two counts of sexual abuse and forcible touching.

Authorities say the maid was called to Omar’s room Sunday evening to drop off tissues. District Attorney Nicole Blumberg said that when the victim entered the room, the defendant grabbed her in a bear hug and her kissed her on the lips and neck and told her repeatedly that he liked her, before grabbing her breasts.

The prosecutor said that as the maid tried to get away, he grabbed her in a second bear hug, grinding his groin against her leg. She broke away again, and the prosecutor said the defendant then squeezed her buttocks.

Pierre spokeswoman Nora Walsh said in an email to The Associated Press on Wednesday that the supervisor of housekeeping was suspended pending an investigation.

For more:  http://www.taiwannews.com.tw/etn/news_content.php?id=1615690

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Filed under Crime, Guest Issues, Labor Issues, Management And Ownership, Risk Management, Training

Hotel Industry Guest Safety Risks: Death Of Woman Who Fell From 10th Floor Window Of Atlanta Hotel Will Trigger Investigation Of Permitting And Inspection Of Hotel Window Replacements And Installation (Video)

“…how did two young women crash through windows of the Midtown W Hotel on Saturday, May 29th….One woman died, the other is severely injured…”

[youtube=http://www.youtube.com/watch?v=ipR_7kvir8o]

“…The windows go floor to ceiling and do not appear to be double paned windows. There is a barrier about 40 inches up from the floor…The City of Atlanta says no permits were issued for new windows and no permit inspection was done for window installation…”

 

According to Fulton County property tax records, the building was constructed in 1974 and was taken over by Noble Investment Group from Starwood Hotels and Resorts. It then underwent a 50 million dollar renovation project in 2007.

The City of Atlanta says no permits were issued for new windows and no permit inspection was done for window installation. We’ve asked whether or not the existing windows would meet today’s safety standards. We are still waiting for a response.

“Just within an instant, they literally, flew out of the window,” Raymond Hamilton said as he describe how he watched the horrible scene early Saturday morning.

The fiancé of the woman who died has many questions. Even though he says he’s heard nothing from the Midtown W Hotel or its management he plans to continue to seek answers and so do we.

For more:  http://www.11alive.com/news/article/192882/40/Tragic-fall-at-W-Hotel-raises-window-safety-concerns

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Filed under Guest Issues, Health, Injuries, Liability, Maintenance, Management And Ownership, Risk Management

Hospitality Industry Guest Injury Risks: Children Seriously Injured In UK Hotel "Jumping Castle" When Wind Gust Sends It Crashing Into A Telephone Pole

“Seventy per cent of all injuries on jumping castles occur from falls, most of these result in fractures… there can also be concussions,”

“…Three children in the UK were seriously injured after a jumping castle they were playing in was lifted off the ground by a wind gust before crashing into a telegraph pole….”

Seven-year-old Koby Dakin, his brother Kyle Dakin, 10, and eight-year-old Imogen Wright were thrown into the air after winds exceeding 60 km/h ripped the castle from its supports during a christening party at the White House Hotel in Whitby, North Yorkshire, at the weekend.

Mr Young’s son Koby was airlifted to hospital suffering a broken leg, two arm fractures, a broken rib, punctured lung and head trauma, while his older brother was treated in hospital for a leg injury.

Imogen Wright was hospitalised with head injuries and a concussion.

For more:  http://news.ninemsn.com.au/world/8255791/children-injured-after-jumping-castle-blows-away

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Filed under Guest Issues, Injuries, Liability, Management And Ownership, Risk Management

Hospitality Industry Employee Safety Risks: Hotel Housekeepers And Staff May Wear "Electronic Panic Buttons" To Protect Against Assault If New York Legislation Is Passed

“New York hotel workers would have electronic “panic buttons” under a new bill proposed after then-IMF chief Dominique Strauss-Kahn was charged with sexually assaulting a hotel maid…”

“…Hotel workers needing urgent help could use the panic buttons to contact the hotel’s front desk or its security, then police could be called if necessary…”

“…assaults may be undercounted, experts say, since workers may fear being sacked and employers, mindful of insurance, might not want to report assaults that are not severe….”

 Assemblyman Lancman, who chairs the Assembly’s subcommittee on workplace safety, said attacks on hotel maids and housekeepers were relatively common although he had no data to support that.

In 2009, 100 hotel maids were assaulted—70 by people, 30 by animals—according to the U.S. Bureau of Labor Statistics. But assaults may be undercounted, experts say, since workers may fear being sacked and employers, mindful of insurance, might not want to report assaults that are not severe. 

Hotel companies are examining security protocols following the incident, industry executives said on Tuesday.

 For more:  http://www.businessinsurance.com/article/20110525/NEWS01/110529923

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Filed under Crime, Guest Issues, Injuries, Labor Issues, Liability, Management And Ownership, Risk Management

Hospitality Industry Employee Risks: Texas Hotel Manager Arrested For Theft As Guest Cash Payments Were Adjusted In The Computer

“….Hotel management discovered Hunter had been stealing for some time, the affidavit claimed. Officials found Hunter would check guests in and adjust off cash payments in the computer, then take the money...”

“…Hunter…was charged with theft over $1,500 under $20,000, according to an arrest warrant affidavit. Hunter’s bond was set at $5,000…”

A 30-year-old woman is suspected of stealing more than $3,000 from a Burkburnett business she worked for. On May 13, police were contacted by a representative of Sunway Hotel Management. The person said an audit of the property found money had been taken from the hotel safe, and from cash transactions.

The representative said Hunter, the general manager, said she had borrowed the missing money to pay for a child’s doctor bill, and would return it when she got paid. She was told she needed to come to the hotel to discuss the issue but never showed up.

A total of $2,618 in cash payments had been taken that way, allegedly all by Hunter. The total reached about $3,268 including petty cash from the safe.

For more:  http://www.timesrecordnews.com/news/2011/may/25/crime_beat_5-25/

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Filed under Crime, Guest Issues, Insurance, Liability, Management And Ownership, Theft

Hospitality Industry Guest Service: Hotels Will Optimize "Guest Satisfaction" By Following Retail Industry Leaders Such As Nordstroms In Using "Hand Held" Devices For "Check-In, Room Key Cards, Spa, Restaurant And Other Services"

“…Nordstroms’ President, Blake Nordstrom, announced that some 5,000 hand held devices will be in the hands of Sales Associates by this July…”

“…everyone is in Guest Services…no more Front Desk – we have a Concierge Center. Check folks in right there on your hand held, take their credit card impression, dispense the “room key card”, via e-mail, and the bar code will open the Guest Room door, plus be used for all Hotel charges – spa, restaurant, golf, etc…”

 Nordstrom’s credo is exceptional Customer Service, and,   for those of us who have waited in line or even tried to find a Sales Associate in these large stores, the mobile application is just great.  By the way, Nordstroms just posted a 6.5 percent increase in first-quarter same-store sales.

Many operations already have the option of Kiosks, but they are so impersonal.  Get your people out from behind their desks (those barriers), meeting, greeting and rooming your Guests.  This is the “personal touch” in a technical world, and, watch, in 3-5 years this is what it will look like.

For more:  http://www.hoteltechresource.com/article54896.html

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Filed under Guest Issues, Management And Ownership, Risk Management, Technology, Training

Hotel Industry Employee Security Risks: Arrest Of IMF Executive For Sexual Assault On Housekeeper Highlights Potential Dangers As Security Personnel Layoffs Leave Staff Vulnerable

“…Hotel housekeepers say they often feel a twinge of fear when they slide the key card, turn the door handle and step into a room to clean it. What will they find?…”

“…Many more (incidents) are hushed up, labor groups say, because the victims are illegal immigrants or because hotels are wary of scaring off guests. Many hotels laid off security staff during the recession, leaving workers even more vulnerable…”

For Argelia Rico, it was a naked man who touched himself as he ogled her. For Kimberly Phillips, it was a pair of dogs that tore into her leg.

Last week the former head of the International Monetary Fund, Dominique Strauss-Kahn, was charged with chasing a housekeeper around his $3,000-a-night penthouse suite and forcing her to perform oral sex on him at the Sofitel hotel in New York.

Labor groups and hotel housekeepers have reported at least 10 other such incidents in the United States in recent years, from Gaithersburg to remote Grand Island, Neb.

“It’s dangerous work,” said Yazmin Vazquez, who works at a hotel in downtown Chicago. “These customers think they can use us for anything they want, because we don’t have the power that they have or the money that they have.”

For more:  http://www.washingtonpost.com/politics/in-wake-of-strauss-kahn-arrest-hotel-housekeepers-say-jobs-often-make-them-wary/2011/05/21/AFIe6j8G_story.html

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Filed under Crime, Guest Issues, Labor Issues, Liability, Risk Management, Training

Hotel Industry Video Surveillance Issues: San Francisco Hotel Video Tapes Are Central In High Profile Court Case Implicating Police Officers In "Illegal Search And Seizure" Charges (Video)

A San Francisco police officer accused of stealing items from a man’s residential hotel room following a drug arrest has been captured on video in a second incident, appearing to leave a residence at the Julian Hotel with property never booked into evidence.

The video, released Tuesday, May 17, by San Francisco Public Defender Jeff Adachi, comes less than a week after Adachi released surveillance footage documenting a similar incident on Dec. 30 at the Jefferson Hotel.

 [youtube=http://www.youtube.com/watch?v=B0pnz670Nj0&feature=player_embedded]

The new footage stems from a Feb. 25, 2011, illegal search and drug arrest by Mission Station officers Ricardo Guerrero, Reynaldo Vargas, Jacob Fegan, Christopher Servat and Adam Kujath. Guerrero, Vargas and Fegan were also involved in the Jefferson Hotel incident.

In the most recent video, officers can be seen walking into the building empty-handed. However, Guerrero is later seen leaving with property that appears to be consistent with a laptop inside a bag, which was confirmed missing from the room later that day along with a camera. Vargas is carrying a second bag containing unknown items. Neither bag was booked into evidence.

Officers arrested resident Jesus “Jessie” Reyes, 64, for possession for sale of methamphetamine. Prosecutors dropped the charges against Reyes May 4 after Guerrero failed to show up to testify despite a subpoena. Reyes had never before been arrested, said his attorney, Deputy Public Defender Cindy Elias.

For more:  http://sfbayview.com/2011/more-videos-reveal-illegal-searches-theft-brutality-by-sfpd/

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Filed under Crime, Guest Issues, Liability, Risk Management, Technology, Theft