Tag Archives: Smoking

Hospitality Industry Property Risks: Missouri Motel Fire Caused By Guest Smoking In Bed; Several "Oxygen Tanks" Were In Room

“…The man (was) on oxygen, and McConnell says there were several oxygen tanks in the man’s room…Officials investigating the cause of the blaze told KSPR News the fire was indeed accidental. The fire started near the bed, and officials had warned the man before about smoking in bed…”

Fire officials say a fire that killed a man in a west Springfield motel was accidental in nature. The call to fire crews was made around 2:15 Monday morning. The flames were coming out of one room of the Cloud Drift Motel, 3601 West Sunshine Street, west of West Bypass.

An attempt was made to rescue a man who was staying in the room, but the flames were too high for anyone to get inside. Brookline Fire Chief Larry McConnell says his crew is familiar with the man who died in the fire. He says they have responded to medical calls for him.

Once tankers arrived, the fire was put out quickly. Fire crews from Brookline and Willard responded. The Greene County Sheriff’s Department is assisting with the investigation. No firefighters were hurt. The room where the victim was staying is damaged heavily. The unit next door was also burned, but no one was there when the fire happened.

For more:  http://www.kspr.com/news/kspr-fatal-fire-one-man-is-dead-after-a-fire-in-west-springfield-20121008,0,6937042.story

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Filed under Fire, Guest Issues, Injuries, Insurance

Hospitality Industry Theft Risks: West Virginia Hotel Foils Flat Panel TV Theft With Electronic Key Audit; Thief Was Guest Who Was Fined $250 For Smoking In Room

“….a West Virginia man was fined $250 for smoking in his room…(the extra charge was added) onto the bill and slipped under the door…(he) was so upset that he retaliated by stealing a $500 flat-screen television from the hotel’s workout room, Palm Beach police said…”

The hotel found its thief by auditing the guest keys used to access the workout room, police said. It then located an object the size of the missing television hidden by a bed sheet in Nelson’s rental vehicle.

But some quick detective work by police and a hotel employee led to Nelson’s arrest Friday on a charge of grand theft. Police took him to the Palm Beach County Jail.

Nelson told detectives he used a penny to unscrew some screws and a tire iron to break a lock that held the television to a wall bracket.

For more:  http://www.palmbeachdailynews.com/news/smoking-fine-spurs-theft-of-hotel-flat-screen-820141.html

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Filed under Crime, Guest Issues, Insurance, Management And Ownership, Risk Management, Technology, Theft

Hospitality Industry Health Risks: Hotels Increasingly Going "Smoke-Free" As Guests Demand "Healthy Environments"

The American Hotel & Lodging Association says, however, that there are 50,800 lodgings of 15 or more rooms throughout the country. Many lodgings not rated by AAA are likely to be smoke-free, says AAA’s Michael Petrone.

A growing number of state and local governments have recently passed laws restricting smoking in hotels and other public places. And AAA, which annually inspects lodgings and has the most extensive list of smoke-free ones, approves and rates only about 31,000 lodgings.

  • Westin Hotels & Resorts said it was responding to guests’ demands for a healthy environment and became the first chain to go smoke-free at its U.S. hotels.
  • Marriott, the nation’s largest hotel company, made nearly all its more than 2,500 U.S. hotels smoke-free several months later.
  • Marriott subsidiary The Ritz-Carlton, Walt Disney, Sheraton, Comfort Suites and a few other chains followed with all smoke-free U.S. hotels.”

We will continue to see either properties go entirely smoke-free or increase non-smoking rooms not only in the United States but around the world,” says Joe McInerney, president of the American Hotel & Lodging Association.Hyatt Hotels & Resorts — which has two smoke-free brands, Hyatt Place and Hyatt Summerfield Suites — agrees.

“The smoke-free hotel trend has finally caught up with the rest of the movement,” says Bronson Frick, associate director of the Americans for Nonsmokers’ Rights. “Airlines went smoke-free in 1990, and California was the first state to enact a strong smoke-free law that included restaurants and bars in 1994. It took the hotel industry until 2006 to catch on that there was public demand and support for smoke-free hotels.”

For more:  http://travel.usatoday.com/hotels/story/2011/02/More-hotels-go-completely-smoke-free/43823744/1

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Filed under Guest Issues, Health, Management And Ownership, Risk Management, Training

Hospitality Industry Health Issues: Hotel Management Must Recognize The Growing Importance Of Having "Smoke-Free" Rooms And Public Spaces As Publicized By Websites Such As "FreshStay.com"

“…FreshStay.com will only list hotels that are 100% smoke-free as part of its industry-leading directory of  non-smoking hotels…”

“…members of FreshStay.com have eliminated smoking not just in guest rooms, but also all meeting rooms, restaurants and other public spaces…”
 

“The difference between a non-smoking room and a 100% smoke-free hotel can make all the difference to a health conscious traveler, or to the growing number of Americans who suffer from allergies, asthma and other sensitivities,” says Ray Burger, Founder of FreshStay. “Members of FreshStay.com consistently receive outstanding feedback from their guests, which is why we always say Frequent Breathers prefer FreshStay. Those guests are then more likely to return because they know their room will be clean and smoke-free every time – guaranteed.”

Below are states with smoke-free laws and the percentage of rooms that must be “smoke-free”: 

  • 100 percent: Michigan, Wisconsin
  • 80 percent: Arkansas (only if there are more than 25 units), Georgia, Hawaii, Iowa, Kansas, Nebraska (see story), New Jersey, North Carolina, Ohio
  • 75 percent: Colorado, Connecticut, Delaware, Illinois, Maryland, New Mexico, Oklahoma, Oregon, Pennsylvania, Tennessee, Washington
  • 65 percent: Montana
  • 50 percent: Arizona, Louisiana (casinos and gaming centers excluded), Rhode Island
  • 35 percent: California 

For more:  http://www.hotelnewsresource.com/article52093.html

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Filed under Guest Issues, Health, Liability, Management And Ownership, Risk Management, Training

Hospitality Industry Guest And Employee Health: Studies Of "Smoke-Free" Law In Wisconsin Show "No Adverse Economic Effects"

 “This is excellent news for employers and employees in the hospitality industry,” says Gail Sumi, Wisconsin government relations director for the American Cancer Society.

“This study, like dozens of similar studies nationwide, offers more proof that going smoke-free does not pit business against health, but rather is a common sense health law that keeps workers and employers both physically and fiscally healthy.”

Wisconsin’s six-month-old smoke-free law seems to be working well, according to a new study of the experience of five cities by the University of Wisconsin.

The study – focusing on the effects of Wisconsin’s municipal smoke-free ordinances in Madison, Appleton, Eau Claire, Marshfield and Fond du Lac – found no adverse economic effects throughout the hospitality industry including bars and restaurants.

    Performed by the UW Carbone Cancer Center, the newly released 15-page study compared economic data between the five Wisconsin cities that enacted smoke-free ordinances before the statewide law took effect in July 2010 and similar cities where workplace smoking was still permitted.

    The results showed bars and restaurants in the smokefree cities continued to do well under the ordinances. In fact, in virtually every smokefree community the number of Class B alcohol licenses rose after the ordinances took effect and employment remained strong despite the recession.

Fore more:  http://newsofthenorth.net/article/Top_Stories/State_Headline_News/Smokefree_law_not_hurting_hospitality_industry_study_says/105786

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Filed under Guest Issues, Health, Labor Issues, Liability, Pool And Spa, Risk Management

Hospitality Industry Legal Issues: Medical Marijuana and Non-Smoking Hotels

 I recently had one of my hotels call me about a guest who was burning incense in his guestroom, while he was staying at the hotel. After the guest checked out, he was charged the Hotel’s “no smoking fee” of $250, as the Hotel was a non smoking hotel.

The guest immediately challenged the no smoking fee, and claimed he was burning the incense for “medical” reasons, it was “aroma therapy”. The Hotel asked the guest for a note from his Doctor prescribing the “aroma therapy” and guess what…the guest produced a Doctor’s note. It was a real prescription, from a real Doctor. So, that begs the question….does the American’s with Disabilities Act (ADA) apply? Do you as an Innkeeper have to allow aroma therapy or medical marijuana use in your non smoking hotel?

The answer is: We’re not sure yet…..

I took this question to the Hospitality Law Conference, which is held in Houston every February. The Hospitality Law Conference is attended by 400 hospitality Attorneys. These Attorneys come from all the major hotel brands, major hotel management companies and includes hospitality educators from all of the major hospitality Universities nationally. I searched out the best hospitality legal minds from our industry to discuss this issue with them.

I was surprised to learn there was no general consensus on how to handle medical marijuana /aroma therapy and the ADA, at hotels. There is no known “case law” on this issue yet, and I received a wide variety of legal opinions on how to handle the medical marijuana dilemma. I have summarized below, the “best practices” for handling medical marijuana / aroma therapy at your Hotel, based on discussions I had with the hospitality industry legal experts:

  1. Place marijuana smokers in “smoking rooms” when available. If you receive a guest complaint of marijuana use in the hotel, you should investigate. If you find the marijuana smoker, ask them for their medical prescription, or State ID card, for legal medical marijuana use. If they have the proper paperwork, allow them to continue in the smoking room (if you allow smoking). If they don’t have proof of the legal use of marijuana, ask them to stop, call the Police, or handle it according to your management guidelines.
  2. If you are an all “No Smoking” hotel, then guests using medical marijuana should be handled the same as cigarette smokers. They must leave the building to smoke. They are no different than cigarette smokers. If they smoke in their guestroom and you have the proper “no smoking” notifications and signage, then charge them your normal smoking fee. Again, you treat them the same as a cigarette smoker. I would recommend if you have “no smoking” signage in the rooms, that you add the words “this includes medical marijuana” on the signs at your next convenience.

 *****Note****, number 2 above applies to guests who are “mobile” and who can easily walk around, use the stairs and elevators, and have no physical restrictions. Most of the legal experts I spoke to agreed, that if a guest has limited mobility, due to a disability etc, then we should handle this guest differently. If the guest cannot easily exit and enter the hotel to smoke their medical marijuana, and they insist that the marijuana is part of their treatment for their disability, then you should allow them to smoke in their non-smoking room. Under these circumstances, the legal experts felt the disabled guest could fall under the ADA laws, due to their limited mobility etc. You should not charge them a “smoking fee”.

These suggestions are based on the opinions of the “best of the best” hospitality legal experts. As you know, the medical marijuana issue is being debated, legalized and defended all over the United States. Call your local Police or Sheriff departments and find out what your local and State laws are regarding medical marijuana. You should manage the guests at your hotels according to your specific laws.

Remember, you also have the right to ask a guest who is smoking marijuana to stop, unless they have a legal prescription, from a real Doctor, to be using the medical marijuana. If the guest does not have the legal paperwork to smoke marijuana, you can make them stop. Call the Police or Sheriff for assistance if necessary. You can use the internet to “google” a Doctor’s name or clinic, if you want to independently verify the validity of a guest’s medical marijuana use.

I’m sure somewhere in the United States in the near future, we will see some “case law” on the use of medical marijuana, the ADA, no smoking businesses and related issues. Until then, I hope these “best practices” help.

(Todd Seiders, CLSD, is director of risk management for Petra Risk Solutions, which provides a full-range of risk management and insurance services for hospitality owners and operators. Their website is: www.petrarisksolutions.com. Todd can be reached at 800-466-8951 or via e-mail at: todds@petrarisksolutions.com.)  

Feb 2010

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Filed under Crime, Health, Liability