Tag Archives: Louisiana

Hospitality Industry Management Update: “Someone’s Been Shot at Your Hotel. What Should Management Do Next?”

“…A full evacuation of a hotel property typically isn’t necessary unless there is a roaming shooter,NOLA Shooter he said. Even then, Cahn’s advice to anybody staying at a hotel when a violent outburst occurs is to remain in place until directed otherwise by police. People pouring into the hallways to leave could give a shooter more targets…”

When a gunman holes up in a hotel room with one or more other people, as happened Sunday at the Westin Canal Place in New Orleans where police said a man shot a friend before killing himself, the first task of hotel management, after making sure police are en route, is to usher other guests someplace safe and comfortable, hotel security specialist Mike Cahn said on Monday.

For more: http://bit.ly/1yArFWE

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Filed under Crime, Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Hospitality Industry ADA Update: “Best Western Responds to Property That Refused Family With Service Dog”

“…Under the Americans with Disabilities Act,service dogservice animals can accompany people with disabilities in all areas where members of the public are allowed. Staffers are allowed to only ask two questions: Whether the dog is a service animal and what tasks he has been trained to perform…”

Best Western International has responded to its Baton Rouge property that refused the reservation of a North Carolina family traveling with a service dog by temporarily restricting the hotel from accepting reservations.

For more: http://yhoo.it/1yULoDz

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Filed under Claims, Employee Practices, Guest Issues, Hotel Industry, Hotel Restaurant, Management And Ownership, Training