Tag Archives: Hotel Security

Hospitality Industry Security Risks: Minnesota Hotel Office Robbery Foiled As Suspect "Falls Through Bathroom Ceiling"

“…The employees also reported they found a man…in the bathroom. It appeared that Gifford had pulled himself up into the dropped ceiling and was attempting to crawl across it when he fell through… the hotel’s main office, which was locked at the time, is next to the bathroom…”

A Pennsylvania man was arrested at a downtown Mankato hotel this morning after employees there reported he had fallen through a bathroom ceiling. Police responded to the call from employees at the City Center Hotel, 101 E. Main St., at 12:46 a.m. They said they found damage in the men’s bathroom after hearing a loud noise.

When Garrett was questioned by an officer, he said he was downtown with some friends and he “thought it would be fun” to crawl through a ceiling.

Police are requesting charges of disorderly conduct, criminal damage to property and attempted burglary.

For more:  http://mankatofreepress.com/local/x913139853/Fall-through-ceiling-foils-alleged-burglary

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Filed under Crime, Insurance, Maintenance, Management And Ownership, Risk Management, Theft

Hospitality Industry Crime Risks: Thieves Target Florida Hotel Guest Rooms While Housekeepers Are Inside Cleaning

“They’re going up to the floors where housekeeping is, and while the housekeepers are inside the rooms cleaning, the suspects are going in and they’re rummaging through personal belongings left behind,”

“…One suspect allegedly distracted the maid … while it is alleged that the other suspect may have been looking around the room for items of value,”

High-security airport badges and a laptop computer were among items reported missing in one of three incidents at St. Lucie West hotels thought to be the work of people who distract cleaning staff to try to steal things, according to a Port St. Lucie police spokesman Wednesday and reports.

In a Feb. 4 case at a SpringHill Suites on Northwest Courtyard Circle near Interstate 95, a man said he noticed several things missing from his room after he returned from having breakfast. The 48-year-old man said “several FAA and FCC high-security clearance airport ID badges” were stolen, along with a computer, camera, binoculars, curling iron, cash and other items.

For more:  http://www.tcpalm.com/news/2012/feb/15/thieves-target-hotel-rooms-while-housekeepers-in/

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Filed under Crime, Guest Issues, Liability, Management And Ownership, Risk Management, Theft

Hospitality Industry Crime Risks: Louisiana Hotel Director Of Security "Indicted By Grand Jury" For Allegedly "Covering Up Rape" In Hotel

“As the director of security, etc., if you see what you perceive to be a crime, you need to call it in and let the police and the district attorney sort it out…they may have made some decisions of their own to not do that, and now the district attorney feels like what they did was a crime, which is covering up a bigger crime of aggravated rape.”

An Orleans grand jury indicted three people Thursday, one on a rape charge, and two Sheraton hotel employees for allegedly trying to cover it up.

One of those facing charges is the hotel’s former head of security.  FOX 8 sources say the rape took place in an ice room on the 44th floor of the Sheraton hotel in Dec. 2010.

We’re told a security guard responded to the call from a guest, and that guard witnessed the rape.  But one source says the hotel’s director of security, 31-year-old Antonio Rodriguez, instructed the guard to write up the report as a non-complaint, instead of a rape.

The grand jury indicted 21-year-old Anthony Davis with one count of aggravated rape, and now Rodriguez and the manager on duty that day, 23-year-old Lila Schwary, both face a charge of conspiracy to compound a felony.

For more:  http://www.fox8live.com/mostpopular/story/Three-indicted-for-Sheraton-Hotel-rape/7Blf6YYAHki8kMzmEZ8fwg.cspx

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Filed under Crime, Guest Issues, Labor Issues, Liability, Management And Ownership, Risk Management

Hospitality Industry Employee Risks: New York City Hotel Housekeeper's To Carry "Security Panic Button" Devices In Wake Of Sexual Assault Case (Video)

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Nine months ago a hotel maid accused Dominique Strauss Kahn of sexual assault. The case was dropped but now NYC hotel owners and the union that represents maids wants all housekeepers to carry a security ‘panic button.’

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Filed under Labor Issues, Liability, Maintenance, Management And Ownership, Risk Management, Technology

Hospitality Industry Employee Risks: Florida Hotel Employee Arrested For "Grand Theft" Of Laptops And Smartphones Over Past 18 Months

After nearly a year and a half, Orange County detectives have cracked a case they said involves thousands of dollars in theft from convention-goers and exhibitors at the Rosen Shingle Creek Resort.

Rodney Hyppolite was arrested this week and charged with grand theft in the case. Some of the crimes he’s accused of date back to August 2010.

Police reports show Hyppolite admitted to stealing laptops, smartphones and other electronics while he was working at the International Drive-area hotel.

He’s also charged with theft from a local Lowe’s store. Cops said Hyppolite profited by selling the electronics at a variety of local pawn shops — mostly Cash America locations. Investigators even matched the suspect’s fingerprints to documents from the pawn shops before getting his confession.

For more:  http://www.wftv.com/news/news/local/sheriff-employee-busted-serial-thief-rosen-resort/nHJfh/

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Filed under Crime, Guest Issues, Insurance, Labor Issues, Management And Ownership, Risk Management, Theft

Hospitality Industry Guest Security Risks: California Hotel Rooms Targeted By Thieves As Guests Leave "Patio Doors Open During Nice Weather"

“…(thieves) targeted first-floor Hotel Zoso rooms with open patio doors and took electronics, money and credit cards that were left out in the open…timing it so all the tourists were going to dinner and leaving their patio sliders open because the weather was nice…”

Most of the desert’s 17,000 hotel and motel rooms are expected to be filled from mid-January to early May as season kicks into high gear, leaving the door open for petty thieves to attack.

A number of people fell victim to a Palm Springs hotel burglary spree from April to November because they made two errors that police want current visitors to avoid.

He said eight of the 14 thefts were in October when temperatures were higher and guests left their doors open.

Visitors may not want to keep doors ajar now because of cooler weather, but simply having more people in town increases the amount of potential burglary targets, officials say.

Kazen suggested travelers lock all doors, hide property and be aware of their surroundings to ensure their safety. “They’re just kind of common sense things,” he said.

But they’re also steps that Howard Bianco learned to follow the hard way about five years ago.

The 48-year-old Indio man stayed at a Best Western Inn near Los Angeles International Airport and left his curtain open as he stepped out for dinner one night.

“Someone looked in, saw my iPod and camera, and, long story short, I found the door bashed in and they were gone,” he said. “Never saw them again.” The experience taught Bianco to be more discreet when staying in hotels. He encourages others to do the same, he said.

 In the case of the Hotel Zoso burglaries, the thefts appeared to be crimes of opportunity where the suspect took items from open rooms he came upon by chance.

After climbing over a front wall, Thompson entered first-floor rooms, flipped security latches in case occupants tried to enter from the hallway and took whatever he found, Kovaleff said.

“Stuff small enough to carry,” the sergeant said. “He was in and out.”

Thompson was arrested Nov. 11 after police set up a sting at the hotel. As two officers hid in the bathroom, the suspect entered a room through an unlocked patio door.

For more:  http://www.mydesert.com/article/20120103/NEWS0801/201030305/Hotel-season-can-also-bring-out-some-burglars?odyssey=tab%7Ctopnews%7Ctext%7CFrontpage

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Filed under Guest Issues, Liability, Maintenance, Management And Ownership, Privacy, Risk Management, Theft

Hospitality Industry Security Risks: Hotels And Restaurants Must Have "Armed Robbery Prevention" Procedures; Available From Insurance Carriers

“…Because hospitality establishments have a certain amount of cash on hand, agents and cashiers may face the potential danger of robberies…”

  1. Is there a high degree of visibility?
  2. Are shop or outlet displays free from posters and signs?
  3. Are  counters and cases low enough for line of sight?
  4. Are all sections of business are visible from central cashier area?
  5. Do you call authorities if you suspect someone?
  6. Have you secured your desk or cashier operation if there is a reason for concern?
  7. Have you installed a holdup alarm system and instructed staff in its use?
  8. Do you keep minimal cash?
  9. Is your routine for bank deposits varied?
  10. Is your safe locked at all times?
  11. Have you taught robbery prevention to employees?
  12. Are references checked before hiring new employees?
  13. Do two or more people open and close your business?

For more:  http://www.hospitalitynet.org/news/154000320/4054068.html

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Filed under Crime, Guest Issues, Insurance, Labor Issues, Management And Ownership, Risk Management, Theft, Training

Hospitality Industry Security Risks: NBC Security Consultant Demonstrates How Criminals Can Use Hotel Staff To Break Into Hotel Rooms (Video)

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NBC Security Consultant shows how criminals can use hotel staff to break into a hotel room.

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Filed under Crime, Insurance, Labor Issues, Liability, Maintenance, Management And Ownership, Risk Management, Theft, Training

Hospitality Industry Security Risks: Las Vegas Hotel Housekeeper "Sexually Assaulted" In Hotel Room; Security And Surveillance Measures Had Been Cut And Scaled Back In Recent Years

“…In the 1990s and early 2000s, the hotel used to provide for a security guard at the employee parking lot. That position has been cut, the co-worker said…”

“…The number of security guards assigned to walk guest floors to monitor safety also has been scaled back over the years, said the employee, who suggested there should be at least one security guard at guest elevators to check identifications…”

A Las Vegas man accused of beating and raping a 65-year-old Strip hotel maid last week kept clothing in his home that may have been bloodied in the attack, police said.

According to his Las Vegas police arrest report, David Randell Ferren, 19, kept a bloody jacket, belt and condoms that may have been worn during the assault of a Bally’s hotel maid on the morning of Nov. 1.

The report alleges Ferren punched the maid in the face as she was entering a room on the 59th floor of Bally’s about 9:30 a.m. Security footage showed Ferren exiting an elevator on that floor shortly before the attack, police said.

In the arrest report, police said Ferren forced the maid into the room and raped her. The assault was interrupted after the occupant of the room entered. That woman told detectives she saw a naked man getting dressed as the maid fled the room, the report said.

Another maid saw the man using an emergency exit , the report said.

For more:  http://www.lvrj.com/news/suspect-in-strip-rape-kept-bloody-clothing-police-say-133403473.html

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Filed under Crime, Guest Issues, Injuries, Labor Issues, Management And Ownership, Risk Management, Technology, Training

Hospitality Industry Security Risks: California Hotel Front Desk Clerk Subdues Armed Robber With Help From Guests (Video)

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An armed robber got more than he bargained for after being tackled by two cage fighters who just happened to be staying at the hotel he was trying to hold-up. Gun-toting Luis Rosales definitely made the wrong move when he walked into the Comfort Inn hotel in LA’s Koreatown, pointed a gun at the clerk and demanded he fill a bag full of cash.

After handing over money from the till, the clerk noticed Rosales place the weapon in the bag along with the cash. He followed him out of the office, grabbed him from behind and screamed for help.

As Rosales, 31, struggled to break free the two fighters leapt into action with Denney grabbing the robber in a hold while Alvarez seized the gun. They then put him on the ground with a leg sweep and held him until police arrived.

Denney, 28, told the LA Times: ‘The manager eye-balled us and immediately started running after this guy saying “He’s got a gun, he’s got a gun, he’s got a gun, he just robbed me”.

Read more: http://www.dailymail.co.uk/news/article-2058483/Luis-Rosales-Armed-hotel-robber-meets-match-2-cage-fighters-video.html#ixzz1d1uJi0nU

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Filed under Crime, Guest Issues, Labor Issues, Liability, Management And Ownership, Risk Management, Theft, Training