Category Archives: Risk Management

by | July 23, 2011 · 7:41 am

Hospitality Industry Health Risks: New Insurance Offerings Cover "Bed Bug Infestation, Loss Of Revenue And Guests' Risk Of Bringing Bed Bugs Home"

“…The new offering covers lost revenue resulting from treating rooms, as well as paying for the cost of eliminating the bugs…”

“…It can also cover business or leisure travellers against the risk of bringing bedbugs home from a conference or overnight stay…”

Lloyd’s underwriters have teamed up with insurance broker Aon and Global Excess Partners, an innovator in new insurance products, to develop a comprehensive bedbug insurance solution for travellers and the hospitality industry.

According to Lloyd’s, bedbug infestations are on the rise, causing hotel owners, landlords and businesses major problems.

High levels of infestation have been reported in the US and Europe, with New York topping the list of cities in a bedbug battle.

Bedbugs are regarded as the most difficult of pest to treat, more so than cockroaches, ants and termites, as they are elusive, can live for a year or more without eating and can withstand a range of temperatures from nearly freezing to 50 degrees Celsius.

For more:  http://www.insurancedaily.co.uk/2011/07/23/lloyds-and-aon-team-with-bedbug-offering/

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by | July 21, 2011 · 6:30 am

Hospitality Industry Pool Safety: Young Boy Saved From Near Drowning In Michigan Hotel's "Murky" Pool During Pool Party

“…Blackman Township Public Safety deputy director Jon Johnston says the boy was pulled from the pool, limp and unresponsive. He adds the the child was a guest at a birthday party among nearly 25 other kids when he ended up in the deep end…”

“There were several adults in the immediate pool area and the mother was in the gathering area surrounding the pool so it was situation where one the kids they lost track of,”

A four-year-old boy is recovering, in serious condition on Wednesday after nearly drowning in a hotel pool. It happened at the Avalon Hotel and Conference Center in Blackman Township late Tuesday night. A guest from Stevensville, Michigan is being credited with saving the child’s life.

“The water was a little murky but I knew I saw somebody at the bottom of the pool — little legs, little arms.”

Bettig and his family were at the Avalon Hotel, just off US-127 for a memorial service for his father. “We came home to sit around the pool and look at some pictures of Dad and about fifteen minutes into looking at the photos my son bought it to my attention that there was a boy floating in the water,” said Bettig. “If it wasn’t for his eyes noticing — a couple minutes could have gone by and the little boy might not have had a chance.”

He says the child was underwater for a couple minutes before Bettig dove in. The child was pulled from the pool with a strong pulse but not breathing on his own. He was taken to Allegiance Hospital and then flown to the University of Michigan hospital.

For more:  http://www.wilx.com/news/headlines/125881063.html

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Filed under Guest Issues, Health, Injuries, Insurance, Management And Ownership, Pool And Spa, Risk Management

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by | July 19, 2011 · 4:54 pm

P3 Hospitality Industry Risk Report: "Sales/Group Contracts" Discussed By Todd Seiders, Director Of Risk Management For Petra Risk Solutions (Video)

[youtube=http://www.youtube.com/watch?v=9r_sKI3wIPg&feature=email]

Petra Risk Solutions’ Director of Risk Management, Todd Seiders, offers a P3 Hospitality Risk Report – ‘Sales/Group Contracts’. 

P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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by | July 18, 2011 · 9:23 am

Hotel Industry Building Safety Risks: The 30th Anniversary Of The Kansas City Hyatt Regency "Skywalks Disaster" Is Remebered For The 114 Killed, 200 Injured From "Failed Building Engineering Plans"

“…Plans had both walkways hanging from the same vertical support rods. But a revision had the lower skywalk hanging from the upper one on separate rods. That increased the load on the upper skywalk and added to the stress on the bolts, which were doomed to pull free of the welded box beams to which the rods were attached. The flaw was obvious in hindsight…”

“…There were no criminal charges, but the engineers lost their licenses. There were about $140 million in judgments and settlements…”

[youtube=http://www.youtube.com/watch?v=715wyClHTVw]

 Thirty years ago today the music stopped when the skywalks in the elegant Hyatt Regency hotel lobby suddenly crashed down on a crowd of people enjoying big-band tunes and a night out. The 114 people killed in the disaster will never age. The injured, the victims’ loved ones and the rescuers, however, are three decades older.

A broken water pipe threatened to drown those trapped. Electrical wires were sparking. People were crushed beyond recognition.

The hours went by as Ortega and dozens of other emergency responders — firemen, emergency medical technicians, citizens — carried bodies either to a temporary morgue or a makeshift emergency room. A man’s leg was amputated by chainsaw in order to free him. Ortega saw a police officer try to pull a screaming man out and his arm came off.

Read more: http://www.kansascity.com/2011/07/16/3018298/the-hyatt-disaster-30-years-later.html#ixzz1STcYIVOk

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Filed under Claims, Guest Issues, Health, Injuries, Insurance, Liability, Maintenance, Management And Ownership, Risk Management

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by | July 17, 2011 · 8:10 am

Hospitality Industry Health Risks: Nevada Hotel Guests Exposed To "Bacteria Causing Legionnaires' Disease"; Water Treatment Capabilities Increased

“…Spokeswoman Stephanie Bethel of the Southern Nevada Health District said Thursday that six cases of the sometimes-deadly form of pneumonia have been reported among Aria guests by the Centers for Disease Control….”

The hotel says in a letter to guests that it added additional water treatment and the latest tests show no detectible levels of the bacteria.

The Aria Resort & Casino on the Las Vegas Strip is warning guests who stayed during a two week window that they may have been exposed to high levels of the bacteria that causes Legionnaires’ disease.

Bethel says all six people were treated and have recovered. Hotel officials say water tests in several guest rooms between June 21 and July 4 detected elevated levels of the bacteria Legionella.

For more: http://www.guardian.co.uk/world/feedarticle/9748294

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by | July 15, 2011 · 6:36 am

Hospitality Industry Federal Law Compliance: Hotel Management Must Have Comprehensive Knowledge Of "Americans With Disabilities Act" (ADA) Regulations

For more:  http://www.ahla.com/knowledge/

 

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by | July 14, 2011 · 7:14 am

Hospitality Industry Guest Credit Card Security: Tips For Securing Hotel Computer Systems Against Credit Card Data Theft (Video)

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Sue Zloth, is a member of the HFTP PCI Compliance Roundtable, provides key tips for securing guests’ credit card data at the 2011 Hospitality Industry Technology Exposition and Conference (HITEC) conference.

  • Change default passwords on all new information systems
  • Do not allow remote access into hotel computer systems
  • Minimize areas where credit card data is stored

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by | July 13, 2011 · 10:19 am

Hospitality Industry Guest Security: Hotels Launch "Radio Frequency Identification Technology" (RFID) To Better Secure Guestrooms And Limit Guest Access To Different Floors

One of the latest innovations to be launched in the customer security market within the hospitality industry is non-contact Radio Frequency Identification (RFID) technology. This allows guests to access the hotel and their rooms simply by waving their room card, rather than having to insert it into a lock.

The RFID cards can also be extended to lift-systems with cards encoded to allow guest’s access to only the floors that they are entitled.

This means that visitors can be rest assured that from the front door to their rooms, their safety is of the utmost concern, which will only enhance the customer experience.

  • Hoteliers need to ensure that they have a robust threat assessment procedure in position and ensure that a crisis plan is prepared and rehearsed. Security operations need to be agile to respond or expand to meet the required needs if new threats emerge.
  • When enforcing security checks or CCTV, be sensitive, as the guests still need to feel as sense of relaxation as well as safety.
  • Ensure all current staff is trained to identify, inform and respond to any suspicious activity or any crisis that a hotel could face.
  • Hotel staff should remain visible. This gives guests peace of mind and is a key way to deter any criminal activity.
  • Where possible, incorporate security features into the guest experience but do not let a security operation intrude on the customers stay.
  • Outsource specialist tasks like outdoor patrols and vehicle checks to trained third-party security providers. However, ensure they are trained in guest interaction by the hotel so they adhere to your standards.

For more:  http://www.hotel-industry.co.uk/2011/07/identification-systems/

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by | July 11, 2011 · 5:12 pm

Hotel Industry Employee Risks: The "National Institute for Occupational Safety and Health" (NIOSH) Releases Statistics And Goals For Reducing Injuries To Hotel Room Cleaners

Nearly 1.8 million people worked in the traveler/accommodations industry in 2008, including more than 400,000 hotel room cleaners.

Most cleaners are women, and many are immigrants and minorities who perform tasks including dusting, vacuuming, changing linens, making beds, scrubbing bathrooms, cleaning mirrors, and disposing of trash.

Hotel cleaners face hazards such as the following:

  • ergonomic hazards that include bending, pushing carts, and making beds;
  • trauma hazards that include slips, trips, and falls;
  • respiratory, dermal, and possibly carcinogenic hazards from chemicals in cleaning products;
  • mold and microbial contaminants;
  • infectious agents; and
  • occupational stress due to heavy workloads, lack of adequate supplies, job insecurity, low pay, and discrimination.

Organizations and individuals can help improve the safety and health of hotel cleaners in the United States:

  • Identify and evaluate hazards and adopt inter¬ventions to prevent work-related injuries and illnesses in the hotel environment.
  • Evaluate the quality and ensure maintenance of equipment used in hotel cleaning operations.
  • Encourage the use of ergonomic carts and vacuum cleaners, and long-handled tools like mops and scrub brushes; and inform suppliers about the best equipment for cleaners.
  • Conduct research on guest practices that would improve the work environment for room cleaners.
  • Partner with OSHA, NIOSH, labor, and oth¬ers to study why disparities exist in injury rates among room cleaners and what remedies are effective, and to quickly implement available remedies

For more:  http://ohsonline.com/articles/2011/07/08/niosh-fact-sheet-highlights-safety-health-concerns-among-hotel-cleaners.aspx?admgarea=news

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by | July 10, 2011 · 5:20 pm

Hospitality Industry Fire Risks: Maryland Hotel Suffers Over $3 Million In Structural And Content Damage As Fire Alarms Successfully Assist Evacuation, Limiting Injuries

A four-alarm fire that injured three people and caused several million dollars in damages to a Days Inn hotel in Catonsville began in a locked storage room, Baltimore County fire investigators said Sunday.

Guests said they heard fire alarms go off, then encountered heavy smoke in the hallway.

The cause of the fire on the seventh floor at the Days Inn at 5701 Baltimore National Pike is still under investigation, said Elise Armacost, director of public information for the Baltimore County Fire Department and Office of Homeland Security and Emergency Management. Authorities contradicted earlier reports from hotel patrons blaming the fire on smoking materials.

Fire dispatchers were notified of an alarm at the Days Inn at 8:14 p.m. Saturday. Engine 13 of Westview station arrived first and found billowing smoke. The fire escalated to four alarms and involved nearly 70 pieces of equipment, including units from Howard and Carroll counties, Baltimore city and other jurisdictions, officials said.

Firefighters evacuated about 160 patrons from the building and the guests were relocated to other hotels and motels.

Two guests suffered minor injuries and were transported to nearby hospitals. One firefighter was treated at the scene for minor injuries.   Fire investigators estimate that the fire caused about $2.5 million worth of damage to the hotel and about $1 million to the hotel’s contents.

“We heard the fire alarm go off, then stop, and go off again,” said Omar Oliver of Landover, who was visiting with Theresa Tolson and had rented a third-floor room.

“We called downstairs and they said it was nothing, just somebody playing with the fire alarm,” Oliver said. “Then the TV went out and we started to smell smoke.”

At least one guest was evacuated from an upper floor down a fire department ladder.

For more:  http://elkridge.patch.com/articles/four-alarm-hotel-fire-began-in-locked-storage-room

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