“…Hotels are liable for employees who may commit a criminal act against a guest, but are not generally liable when that act is committed by another guest or guests. 
This falls under the law that states that the hotel can’t be responsible for acts that are considered outside of the property’s control. The exception would be if a hotel was aware of a potential problem, or previous issues, but didn’t take steps to insure guest safety…”
Have you ever arrived at your hotel only to find that your room is not yet ready? Anyone who has traveled has had this experience.  What do most people do next? They typically check their bags with the bellman and find a place to pass the time. A call comes a few hours later to tell them that their room is ready, but their bag, the one they checked earlier, can’t be located.
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In the end, it is not only a hallmark of good business and an assurance for optimum guest experience but also a strategy for preserving the most precious of commodities—life…”
If you don’t deliver on your promises, guests will be disappointed and that leads to backlash…it doesn’t matter whether operating a 2-star, 3-star or 5-star star hotel, it’s important to strive to exceed expectations. He said all guests arrive with expectations, so operators have a choice…”
but it didn’t have a parking space compliant with the American with Disabilities Act. Other hotel owners on Belardo Road said they’re getting sued for the same issue and were surprised to discover Langer has a reputation for filing lawsuits…”
credit cards, cash, checks and member charges – for amenities including stays in the posh 289-room hotel, food and valet service. Membership accounts, including the items and services charged to them, were not affected, the news release said…”
