Category Archives: Guest Issues

by | September 25, 2010 · 7:08 am

Hospitality Industry Risk Management: “Premises Liability” Holds Owners And Managers Legally Responsible For Accidents And Injuries And Can Only Mitigated By “Daily Documented Property Inspections” Of Potential Hazards

“Premises liability” holds owners and property managers legally responsible for accidents and injuries that occur on property. Liability will vary depending on the legal rules and principles in place in the state where the premises liability injury occurred.

There are, essentially, three classifications of people on your property:

  • Uninvited trespassers
  • Licensees—those entering with permission for their own purposes
  • Invitees—those entering for the benefit of the owners and occupiers

Your obligations to each will vary, and your duty gradually increases as you move from trespasser to invitee.

Trespassers can be undiscovered or discovered. For an undiscovered trespasser, the obligation is not to willfully cause injury. A discovered trespasser should receive a warning of hazards that are not obvious. This is the same duty you owe a licensee.

The invitee garners the greatest obligation. Here the owner or occupier must act to keep the property in reasonably safe condition and warn the invitee of any latent defects.

For best results, employ and document daily property inspections. Have a plan in place that requires employees to keep an eye out for hazards and a system in place to document compliance with the process.

Nonetheless, injuries on your property can occur. However, liability is not automatic. If you have maintained a diligent inspection process and can document compliance, the claimant will have a difficult time proving that you knew or should have known about the condition causing the injury. This provides an avenue to escape liability.

Other traditional defenses center upon the comparative negligence of the injured person and can take many forms. For example, it includes the provision of warnings that go unheeded. It also includes hazards that are so obvious as not to require warnings, but nonetheless go unnoticed.

For more:  http://www.hotelworldnetwork.com/injuries/premises-liability-take-steps-now-protect-your-hotel

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by | September 23, 2010 · 1:56 pm

Hospitality Industry Security Management: Hotel Surveillance Cameras In Garage And Parking Areas Can Assist Police And Deter Crime At Properties

Surveillance cameras in the hotel captured the suspect’s image walking through the hotel’s garage and up a stairway in the hotel. He is described as a black male, about 5-foot-10, weighing about 200

Surveillance cameras in the hotel captured the suspect’s image walking through the hotel’s garage and up a stairway in the hotel. He is described as a black male, about 5-foot-10, weighing about 200 pounds and estimated at 25-35 years old.

pounds and estimated at 25-35 years old.

Police are searching for a man who entered an apartment at the Alexandria Hotel in the early morning of Sept. 21 and stole cash, credit cards and laptops from the couple who live in the unit.

The married couple was awoken when the apartment’s main room lights were turned on at about 4 a.m., apparently by the suspect who entered the unlocked unit. The suspect then entered the bedroom wielding a knife, Lt. Paul Vernon said. The victims agreed to cooperate with the suspect, and gave him their ATM access codes.

“Most burglars go out of their way to avoid confrontation,” Vernon said. “This suspect was not afraid of running into his victims, and perhaps, intended to all along. That makes him more dangerous.”

Police use the phrase “hot prowl” to refer to robberies or burglaries that take place while victims are present.

Based on the captured surveillance image, police are hoping someone will recognize the suspect and contact detectives. Vernon said that investigators are currently working with staff at the hotel, at 501 S. Spring St., to determine whether the suspect was possibly a resident.

“We hope someone will recognize him so we can arrest him before he hurts someone,” Vernon said.

Anyone with information on this crime is urged to call Det. Alfredo Rasch at (213) 972-1245. Anonymous tips can be called into Crimestoppers at 800-222-TIPS (8477), or by texting 274637 (C-R-I-M-E-S) with a cell phone. All text messages should begin with the letters “LAPD.”

For more:  http://www.ladowntownnews.com/articles/2010/09/23/news/doc4c9b8e5aeb21d597761290.txt

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by | September 21, 2010 · 8:06 am

Hotel Industry Risk Management: Hotel Management Must Have Policy For War Veterans Using “Service Dogs” (Video)

[youtube=http://www.youtube.com/watch?v=h7gToiVKY8g]

An Iraq veteran was on the verge of being kicked out of her temporary home, all over her service dog.
KOB Eyewitness News 4 cameras were rolling as police showed up. Retired Army Sergeant Erin Hunt is recovering from post traumatic stress disorder. Helping her is Memphis, a service dog given to her by the non profit “Paws and Stripes.”

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