Tag Archives: Shared Information

Hospitality Industry Information Security Risks: Large Email Marketing Services Company To Many Hotels Has Data Breach And Guest Email Accounts Are Stolen

In addition to the banks, other impacted companies included hotel brands Ritz-Carlton Rewards and Marriott Rewards, and retail heavyweights Home Shopping Network, Walgreens, Brookstone, New York & Company and Kroger. TiVo is also included in this list.

“…customers should “exercise extreme caution,” as email addresses are all cyber-criminals need to initiate a phishing attack. Users can expect to see more spam, and should be vigilant about email offers that ask for personal information or have links to other sites that ask for personal information.”

Many of these phishing attacks tend to take the form of security alerts—informing users that their accounts have been compromised and they should verify their log-in credentials to reset their accounts—or direct marketing scams promising special deals that require a credit card number.

Epsilon, a large email marketing services company with a roster of A-list clients, reported a data breach that is impacting practically anyone who has ever signed up to receive a retail offer or alert through its email account. The company warned that thieves may use the information to launch a phishing campaign to trick users into disclosing more critical data.

On March 30, Epsilon detected “an unauthorized entry” into its email system. During this time, a subset of clients’ customer data was exposed. Epsilon only has the information of people who opted-in to receive marketing emails, and the theft was limited to email addresses and customer names, according to the company.

“A rigorous assessment determined that no other personal identifiable information associated with those names was at risk. A full investigation is currently underway,” Epsilon said in a terse statement on April 1.

“Epsilon has advised us that the files that were accessed did not include any customer information other than email addresses,” used books retailer AbeBooks wrote in a message to customers on April 3.

For more:  http://www.eweek.com/c/a/Security/Epsilon-Data-Breach-Hits-Banks-Retail-Giants-154971/

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Filed under Crime, Guest Issues, Maintenance, Management And Ownership, Risk Management, Technology

Hospitality Industry Information Technology: Small- To Medium-Sized Hotel Owners Should Support A “Shared-Services” Model For Data And Call Center Services

CLICK ON PICTURE TO READ ENTIRE "SHARED TECHNOLOGY REPORT"

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Filed under Guest Issues, Liability, Maintenance, Management And Ownership, Training