Retaining talent is a universal business concern. It is especially important in the leisure and hospitality industry, which has the highest workforce turnover rate among private sector industries, according to the Bureau of Labor Statistics.(1)
When employees become injured or seriously ill as a result of their job it can affect temporary or long-term staffing in the workplace. For reference, the Bureau of Labor Statistics also reports that the hospitality and leisure industry experienced over 90,000 nonfatal occupational injuries and illnesses involving days away from work in 2013 – fully ten percent of all recorded private industry incidents that year.(2)
When employees get injured on the job, not only are they unable to perform their duties, but business operations and employee morale can also be negatively impacted.
An important step hotel managers can take to prevent and control work-related injuries or illnesses is to create a culture of safety in the workplace. This goes beyond taking precautions to prevent injuries from occurring, but also knowing how to respond quickly and appropriately in the event someone gets injured or becomes ill. It involves ensuring that employees receive the appropriate care they need to get well and also having plans in place to facilitate the employee’s transition back to work.
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